NIS2 automated discovery evidence: what scans prove that registers cannot
NIS2 automated discovery evidence helps organisations build a provable asset inventory with current data on systems, owners, locations, lifecycle status and risk.
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ITSM
Welcome to SMC Consulting's comprehensive IT Service Management (ITSM) resource center, your go-to destination for mastering modern IT service delivery in Belgium and beyond. Our expert team has curated an extensive collection of articles, guides, and best practices designed to help organizations tr…
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ServiceNow Australia release: Action Fabric and the MCP server explained for ITSM teams
Learn how the ServiceNow MCP server connects AI agents to governed ITSM workflows, Action Fabric and secure enterprise automation, plus readiness steps for 2026.
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How to populate your HaloITSM CMDB with Lansweeper
Learn how a HaloITSM Lansweeper integration connects discovery data to HaloITSM, enabling cleaner CMDB records, faster triage, and better change decisions.
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ServiceNow migration cutover plan: data, integrations and risk controls
A practical ServiceNow migration cutover plan helps reduce risk, protect service continuity, validate integrations and support confident ITSM modernisation.
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SMC Consulting becomes a Lansweeper Solution Partner to deliver a smarter foundation for modern IT operations
SMC Consulting joins the Lansweeper partner ecosystem to connect asset discovery with HaloITSM, ServiceNow and Freshservice for a complete, current CMDB.
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CSRD & IT: measuring IT asset carbon footprint without a heavy toolchain
Discover how Green ITAM helps measure your IT asset carbon footprint, improve CSRD IT readiness, connect asset data, and support credible sustainability reporting.
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Human in the Loop ITSM: When to Stop an AI Agent in ServiceNow or HaloITSM
Human in the loop ITSM lets AI handle routine service desk work while people approve high-risk actions, monitor governance, and manage escalation rules.
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ServiceNow ITSM Strategy & Roadmap
Build a ServiceNow ITSM strategy and roadmap for governance, automation and reporting — with SMC Consulting's certified ITSM engineers.
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ServiceNow vs HaloITSM for Benelux enterprises: TCO, time-to-value and governance
ServiceNow vs HaloITSM buying guide for Benelux organisations comparing ITSM TCO, governance, implementation effort, scalability and faster time to value.
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ServiceNow ITSM TCO: business case and value realisation
Learn how to assess ServiceNow ITSM TCO, build a robust business case, model lifecycle costs, and prove ITSM value realisation before committing budget.
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Audit-ready ITSM on ServiceNow: controls, traceability and compliance by design
ServiceNow ITSM compliance turns everyday incidents, changes, approvals, and records into audit-ready evidence through governed workflows, controls, dashboards, and continuous improvement.
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ServiceNow partner collaboration model
Learn how a ServiceNow partner collaboration model defines roles, RACI, governance, delivery, adoption, and continuous improvement for stronger ITSM outcomes.
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