Welcome to SMC Consulting's digital transformation resource center, your comprehensive guide to modernizing business operations and building technology-enabled competitive advantage. Digital transformation is more than technology adoption—it's a fundamental reimagining of how organizations create an…
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ITSM, a pillar of digital transformation IT Service Management (ITSM) is a key factor for today's businesses, which seek not only to optimize their IT services but also to align these processes with their strategic objectives. At the heart of ITSM lies the approach of structuring service management using frameworks such as ITIL. This approach…
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MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects valuable…
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As of March 2020, everyone was asked to work from home where possible. This current shift in situation presents not only technological but also human factor challenges for information security. Organizations will have to tailor their awareness campaigns and training to target issues specific to working from home, confronting new security-based obstacles that their employees and clients might be facing.
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