HaloITSM in France Modern IT Service Management with SMC Consulting
SMC Consulting helps organisations deploy and optimise HaloITSM across France. From discovery and process
design to migration, training and ongoing improvement, we deliver a pragmatic, ITIL‑aligned rollout that
accelerates service delivery and user satisfaction.
Why HaloITSM for organisations
in France
- Modern, all‑in‑one ITSM platform that covers incident, request, problem, change, CMDB, service catalogue and knowledge.
- Fast to implement and easy to adapt to your ways of working (processes, workflows, forms and automations).
- Strong integration ecosystem (Microsoft 365/Teams, identity, chat, telephony, knowledge base, monitoring).
- Bilingual delivery (English/French) and local engagement through SMC Consulting in France.
- Aligned with ITIL 4 good practices to support continual improvement.
What you get with SMC
Consulting
- Discovery & design: current‑state review, target operating model and quick‑win roadmap.
- Implementation: configuration, automations, forms, SLAs, request types and CMDB structure.
- Migration: data import and knowledge consolidation with controlled cut‑over.
- Enablement: role‑based training for agents, requesters and administrators.
- Adoption & support: hypercare, health checks and quarterly improvement workshops.
Core capabilities we
configure most often
- Service Desk: omnichannel intake, triage and SLA management.
- Knowledge Management: deflection and agent assist (pair seamlessly with Document360).
- Self‑Service Portal: branded catalogue and approvals.
- Asset & CMDB: relationships, impact and lifecycle.
- Change Enablement: standard/normal/emergency flows
with CAB support. - Automation: rules, templates, notifications and integrations.
- Reporting & Dashboards: KPIs, XLAs and executive views.
Popular integrations for
French customers
- Microsoft 365, Azure AD and Teams (SSO, user sync, collaboration).
- Ringover for telephony and call capture
- Document360 for knowledge base and portal
integration - Make (formerly Integromat) for low‑code
automations
Partnership & expertise
- Read the HaloITSM × SMC Consulting
partnership announcement - About SMC Consulting
- Browse our partner products
Next steps
- Book a discovery call or a HaloITSM demo
- France contact number: +33 9 78 45 02 70
- Business hours: Mon–Fri, 9:00–17:00 (CET).
- Office address (billing & HQ): Chau. de Tubize
481, 1420 Braine-l’Alleud, Belgium
Frequently Asked Questions.
Yes. HaloITSM supports processes and practices aligned to ITIL 4 so you can implement incident, change, request and continual improvement with confidence. Learn more about ITIL 4
Yes. We work with customers across France and provide remote and on‑site engagement as needed.
Yes. We routinely configure SSO, user provisioning and Teams collaboration as part of the rollout.
Most mid‑market deployments run from a few weeks to a few months depending on scope, data migration and integrations.
