HaloITSM in France, delivered in French: SMC Consulting is a certified HaloITSM partner whose consultants work in French every day. We deliver HaloITSM projects for French organisations from Belgium: remote for most of the work, on site for the workshops that matter, with an ITIL v4 certified team you deal with directly.
Our team is based in Belgium, a short train ride from Paris and Lille, and French is one of our working languages. A typical HaloITSM project in France runs like this:
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. For everything else about the product, see HaloITSM with SMC Consulting.
Still comparing tools? Our comparison of the 10 best ITSM tools puts HaloITSM next to the alternatives, criterion by criterion.
The HaloITSM SaaS edition runs in the AWS Frankfurt region for EU customers. A private cloud or an installation on your own servers is also possible.
Personal data in tickets and assets is stored in the EU (AWS Frankfurt) when you choose that region, access is role-based, and retention rules can be set per ticket type. We help you document the processing.
ANSSI is the authority designated to supervise NIS2 in France. HaloITSM keeps the incident, change and asset records that essential and important entities will need to show.
Every change, approval and status update is logged, so internal audit and certification bodies can follow what happened and who decided.
A live demo in French on your own scenarios, with an ITIL v4 certified consultant.
Most of our French conversations start with a tool that no longer fits. Each source has its own data model; the method stays the same. See migration to HaloITSM.
Widely used in France. We map its catalogue, workflows and CMDB to HaloITSM and rebuild the processes rather than copy them.
Often the first ITSM tool of a French IT team. When ITIL processes, SLAs and a real portal become necessary, we move tickets, assets and knowledge to HaloITSM.
TOPdesk, Ivanti, Jira Service Management and others follow the same method. And when your current tool can be fixed rather than replaced, we tell you so and help you optimise it instead.
Thirty minutes by video with a senior consultant: your service desk, your tools, your goals.
Roles, categories, SLAs and the catalogue designed with your process owners at your premises.
HaloITSM built and shown to your team in short cycles by video.
Agents and key users trained in French, a go-live with consultants in the room.
Hypercare after go-live, then the indicators reviewed at six months.
Yes. Workshops, training and go-live are held on site; configuration and follow-up run remotely. Our team travels from Belgium and works in French.
Yes, with the SaaS edition in the AWS Frankfurt region for EU customers. You can also choose a private cloud or install HaloITSM on your own servers.
Yes. We map your tickets, assets, knowledge and catalogue, rebuild the workflows in HaloITSM and plan the cutover. See migration to HaloITSM.
Yes. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. The contract and the invoices come from SMC Consulting in Belgium, with VAT reverse charge for business customers.
ANSSI is the authority designated to supervise NIS2 in France. Incident handling, change control and an up-to-date asset inventory are part of what entities in scope will need to show; HaloITSM records all three. See NIS2 in your ITSM.
Book a live demo on your own scenarios with an ITIL v4 certified consultant.
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