Luxembourg IT teams often serve several legal entities from one service desk, under the eye of auditors and supervisors. SMC Consulting, a certified HaloITSM partner based in Belgium, sets up HaloITSM so each entity keeps its own scope and every change, incident and asset leaves a trail you can show.
The tool does not make you compliant; your processes and records do. HaloITSM gives those records a home. See NIS2 in your ITSM for the controls we map.
Moving from another tool? See migration to HaloITSM. Still comparing? Our comparison of the 10 best ITSM tools puts HaloITSM next to the alternatives.
Standard, normal and emergency changes, risk-based approval, CAB where needed, and a full history of every decision.
Services, applications and infrastructure linked, so the impact of a change or an incident on each entity is visible before you act.
Sub-administrator permissions let each entity or region manage its own area in one instance, under group-level rules.
Classification, timelines and actions recorded on each major incident, so your risk team has the facts when it needs to report.
A live demo on your own scenarios: two entities, one portal, separate approvals and reporting.
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Our team is a few hours' drive away. Design workshops, training and go-live are held at your premises; configuration runs remotely.
Workshops, deliverables and training in French or English, and a HaloITSM portal set up for users who work in several languages.
Sites, teams, permissions and catalogues mapped to your legal and organisational structure before configuration starts.
Your entities, your service desk, your regulatory context and your goals.
Entities, roles, approvals and the records your auditors expect, agreed with IT, risk and compliance.
HaloITSM built from that design, with change, incident, CMDB and catalogue per entity.
Agents, approvers and entity administrators trained on site; a controlled go-live.
Indicators and audit evidence reviewed at six months, and the next improvements planned.
The controls your service desk must show, mapped to processes and records.
We only name clients who have agreed to it. HaloITSM fits multi-entity groups, financial-sector firms and public bodies that need governed ITIL processes and a strong CMDB at a transparent price per agent.
Yes, within one instance: federated administration with sub-administrator permissions lets each entity manage its own area, and sites, teams and permissions keep tickets and assets apart. Separate customer contracts and billing per entity are a HaloPSA capability, not a HaloITSM one.
Yes, with the SaaS edition in the AWS Frankfurt region for EU customers. A private cloud or an installation on your own servers is also possible when your policies require it.
Yes. Our team travels from Belgium for workshops, training and go-live, and works remotely in between.
No tool does on its own. HaloITSM records the incidents, changes and assets your controls rely on; we help you design the processes and reports behind them. See NIS2 in your ITSM.
Book a live demo on your own scenarios with an ITIL v4 certified consultant.
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