HaloITSM is a modern, ITIL-aligned IT Service Management platform.
SMC Consulting helps organizations in Luxembourg plan,
implement, and operate HaloITSM—accelerating resolutions, improving experiences, and delivering measurable outcomes.
Why HaloITSM with
SMC Consulting (Luxembourg)
- Experience delivering ITSM projects across Benelux with
local language support - Proven implementation approach: discovery, configuration, integrations, training, hypercare
- Outcome focus: MTTR reduction, SLA attainment,
self‑service deflection, adoption - Integrations with your collaboration, telephony, knowledge
and automation stack
What You Get with HaloITSM
- Incident, Request and Problem Management
with automation - Service Catalog & Self‑Service Portal for better
employee experience - Change Enablement with CAB workflows and
risk controls - Asset & CMDB to map dependencies and
reduce risk - Dashboards & Reporting for real‑time visibility
- AI assistance to accelerate triage, summarization
and knowledge creation
Integrations that Matter in Luxembourg
Telephony &
omnichannel
Ringover for unified communications and
call workflows.
call workflows.
Knowledge
base
Document360 for searchable, AI‑assisted knowledge
and self‑service.
and self‑service.
Automation &
integrations
Partner Products
overview
Our Delivery Approach
- Discovery & Design — process mapping, KPIs,
integrations - Build & Configure — incidents, requests, catalog,
automations - Integrate & Migrate — telephony, identity, CMDB
& data - Train & Launch — role‑based enablement, go‑live
support - Run & Improve — success reviews, roadmap and
enhancements
See About SMC Consulting for our experience and customer stories.
Work with a Belgium-Based Team
SMC Consulting (HQ)
Chaussée de Tubize 481, 1420
Braine‑l’Alleud, Belgium
Business Hours
Monday - Friday
09:00 - 17:00
Contact Numbers
Belgium: +32 2 586 22 16
France: +33 9 78 45 02 70
Frequently Asked Questions.
Yes—HaloITSM aligns with ITIL best practices. For context on ITIL 4 Foundation, see PeopleCert ITIL 4 Foundation.
Yes—our team integrates HaloITSM with telephony, collaboration, identity, and knowledge tools using native connectors and Make-powered automations.
Yes—we deliver enablement for end‑users and admins, plus managed support and continuous improvement.
