HaloITSM modern IT service management, delivered by experts
Give your teams a fast, intuitive HaloITSM platform built on ITIL 4 best practices. With SMC Consulting, you’ll deploy HaloITSM quickly, integrate it with your stack, and drive measurable service improvements across France, Belgium and Luxembourg.
You’re in Good Company
100,000+ users in 75+ countries rely on HaloITSM to deliver IT services at speed. Join leading organizations
like Microsoft, University of Cambridge, Sky, and Cardiff Council who trust our HaloITSM consulting expertise.
Unlock the power of AI for your Enterprise
HaloITSM applies AI where it moves the needle day-to-day:
AI triage & classification
Accelerate intake with AI ticket classification by auto-classifying tickets and routing to the right queue.
Summarisation & context assist
Shorter hand-offs and faster resolutions with AI-generated ticket and knowledge summaries.
Knowledge discovery & deflection
Surface relevant KB content to requesters and agents with knowledge deflection to reduce L1 load and time-to-answer.
AI Ticket Matching & Swarming
Identify the best experts and teams to collaborate on complex issues using AI ticket matching, improving first-cycle resolution rates.
Want a hands-on demo? We'll show how HaloITSM AI features plug into your
processes and data
Everything you need for IT – in one place
HaloITSM ITIL 4 standardises your processes and gives you live analytics so IT delivery tracks real
business demand today and as you scale.
HaloITSM Incident Management
Deliver faster resolutions
Meet SLAs with clear workflows and ITSM automation with HaloITSM. Centralise communications and use AI to triage, summarise and categorise to improve consistency and speed.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Mark Render – Head of Digital Systems
HaloITSM Service Catalog & Self-Service
A portal people adopt
Let users request exactly what they need via guided forms and approvals. HaloITSM self-service portal deflects tickets with knowledge and status visibility right in the portal.
“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”
Andrew Hopkins – ICT Applications Team Manager
For enterprises that need an AI-driven ITIL-compliant service desk, HaloITSM delivers every required
feature and adds additional user contact channels, a good list of integrations, and a competitive price.
Overall, it’s a deserving recipient of our Editors’ Choice award.
HaloITSM Change Management
Control and
visibility
Plan, assess risk, and govern with CAB workflows and audit trails. Reduce failed changes with impact awareness from HaloITSM CMDB.
“Thanks to HaloITSM the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!”
Dan Hill – IT Helpdesk Team Leader
HaloITSM CMDB & ITAM
Centralise what
you own
Track hardware/software, licences and CIs with HaloITSM ITAM, visualise dependencies and link incidents/problems to affected services to prevent repeats.
Integrate HaloITSM with your favourite apps.
We connect HaloITSM to the tools you already use so your teams stay in flow. Below are popular, well-supported
integrations we implement most often:
Identity & Access / Collaboration
- Azure AD (Entra ID) — SSO, user/agent provisioning, MFA, and continuous sync. SSO setup guide
- Okta SSO — SAML SSO with HaloITSM platform.
Setup guide - Microsoft Teams — notifications, chatbot use, presence,
embed HaloITSM self-service portal in Teams.
Teams Integration Guide - Slack — channel notifications via official HaloITSM app.
Slack marketplace app - Microsoft 365 / Outlook mailboxes — O365/Azure mailbox connection for ticketing.
DevOps / Work Management
- Jira Software — two-way sync of tickets/issues.
- Azure DevOps — two-way sync to work items and updates. Azure DevOps Integration Guide
- HaloITSM CRM — native HaloITSM integration for omnichannel hand-offs.
ITOM / Monitoring / On-call
- PagerDuty — incident sync & coordinated response. Official integration
- AWS services (Cloud alarms use case) — centralised AWS alarm management into HaloITSM. Integration listing
- ilert — alert ingestion and auto-resolution from ticket state. ilert guide doc
- Splunk Cloud — integration for analytics/observability workflows. Integration listing
Endpoint / Asset discovery & mapping
- Microsoft Intune — import managed devices and enrich assets/CMDB (requires delegated device permissions). Guide
- Lansweeper — pull discovered assets into HaloITSM. Official integration
- Virima — automated CMDB/service mapping to strengthen dependency insight. Official integration
Telephony / Collaboration & remote support
- RingCentral — inbound screen-pop, caller context, ticket linkage.
- Cisco Webex — collaboration/meetings among supported apps. Integration listing
- TeamViewer / AnyDesk — remote-support tools used alongside HaloITSM. AnyDesk listing
- Microsoft Outlook — productivity add-ins and comms among supported integrations.
API & Integration Platforms
- HaloITSM REST API — build custom integrations securely (with client ID and secret). HaloITSM API documentation
- ONEiO — iPaaS connector for Salesforce, Zendesk, Azure DevOps, etc. HaloITSM Integration Endpoint
- Alumio — iPaaS for broader app connectivity. Integrate HaloITSM with anything
Talk to an integration specialist
Customer Success Snapshot
“HaloITSM’s flexible approach let us replace our previous system without service interruption. SMC’s training and consultancy helped us identify improvements and deliver them quickly.”
— ICT Applications Team Manager
Why Partner with
SMC Consulting?
We specialise in HaloITSM implementation and HaloITSM consulting
in France, Belgium and Luxembourg. Our certified team handles
design, build, HaloITSM migration, training and post-go-live
optimisation. Expect 6–12 week timelines for standard scopes;
complex integrations/CMDB expansions vary by depth.
With over 25 years of experience serving large enterprises, we
ensure HaloITSM deployment services that integrate seamlessly
with your existing infrastructure and scale with your business growth.
Frequently Asked Questions.
Yes! HaloITSM ITIL 4 out of the box processes cover incidents, requests, changes, problems, knowledge and more; we tailor workflows to your SLAs and service catalog.
Teams can send notifications, support chatbot conversations, import shifts and even embed the self-service portal; Slack delivers ticket notifications to channels. Teams guide · Slack integration
Yes — with the Intune integration you can import managed devices (requires delegated Graph permissions), then relate them to services/CIs.
Common patterns integrate PagerDuty and (where applicable) AWS alarms into HaloITSM to centralise incident flow and response. PagerDuty integration
Most projects land in 6–12 weeks, depending on catalog depth, CMDB scope, number of integrations and data migration.
Yes — we follow a structured 4-step migration (inventory & mapping → data migration → parallel run → cutover & hypercare), aligning forms, SLAs and knowledge structure. Compare HaloITSM vs Freshservice or how we Migrate from Freshservice.
