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Read more →ITSM consultancy · Belgium · Luxembourg · France
About SMC Consulting, an independent ITSM consultancy since 2006
SMC Consulting is an independent ITSM consultancy based in Belgium. Since 2006 we have helped IT teams in Belgium, Luxembourg and France run better IT services: the service desk, the ITIL processes behind it and the tools that support them.
400+projects since 2006
180ITSM implementations
220+clients
They trust us on their ITSM projects
Who we are
SMC Consulting was founded in 2006 and is based in Braine-le-Château, in Walloon Brabant near Brussels. IT service management is where we started and what we do: we advise IT teams, implement and migrate their ITSM tools, and improve the way their service desk works. Our consultants work across Belgium, Luxembourg and France, and we have also delivered projects in Switzerland.
400 projects since 2006; 180 of them ITSM implementations. More than 220 clients have worked with us, from banks and insurers to Brussels Airport and Proximus: see our clients.
The work is done by senior consultants, all of them ITIL v4 certified consultants. We do not hand your project to a third-party subcontractor.
For an overview of what we do today, see the SMC Consulting home page.
How we work
Independent advice
We work on ten ITSM platforms and recommend the one that fits your organisation, with the reasons written down.
Certified consultants, no hand-offs
ITIL v4 certified SMC Consulting consultants do the work, from the first audit to go-live and support.
On budget, results measured
We have never exceeded a client's budget, and the indicators agreed at the start are measured again after six months.
Your team stays autonomous
Documentation, training and knowledge transfer are part of every engagement.
What we do
Six services, from a free 30-minute audit to NIS2 in your ITSM tool. The details, deliverables and durations are on our ITSM consulting services page.
Free ITSM audit
30 minutes with a senior consultant: a maturity score and your 3 priorities.
ITSM tool selection
A shortlist and a decision grid built on your requirements, users and budget.
ITSM implementation
Scoping, configuration and adoption on the platform you choose.
Service desk optimisation
Backlog, SLAs and adoption improved without starting from scratch.
NIS2 in your ITSM
Asset inventory, 24h/72h incident reporting and evidence, built into your ITSM.
Our consultants
Every SMC Consulting consultant is ITIL v4 certified, from the senior consultant who runs your free audit to the consultants who configure your platform. Their certifications, platforms and focus areas are on the page about our consultants.
Our partners
Our pickHaloITSM, our pick for the service desk
The ITSM platform we recommend to most mid-size IT teams. We are a certified HaloITSM partner: we implement it, support it and can supply its licences.
Resold and implementedLansweeper for asset discovery
Finds the devices, software and users on your network and feeds the CMDB, so incidents are linked to the right asset.
Resold and implementedDocument360 for the knowledge base
The knowledge base behind IT self-service: answers users find before they open a ticket.
Implementation partnerServiceNow implementation partner
For large groups that run IT and other departments on one platform, we implement and optimise ServiceNow ITSM. We do not resell its licences.
AurionAIPartnerAurionAI — AI helpdesk for IT support
A partner we connect to your ITSM.
A word from our founder
In more than thirty years of IT projects, I have learned that trust is not declared. It is earned, one project at a time. We have never exceeded a client's budget, and that is a choice my team and I make every day.
What makes me proudest is not a number. It is the IT manager who calls us six months after go-live to say their team works differently now: fewer fires, fewer escalations, more time for what matters. That is what we work for on every ITSM project.
We bring AI into service management only where it makes a measurable difference. That is why we partner with AurionAI, an AI helpdesk for IT support that we connect to our clients' ITSM. The promise has not changed since day one: on time, on budget, and we stay until it is right.
Our method, step by step
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Free 30-minute audit
A senior consultant takes stock with you: support organisation, volumes, tools, main friction points and goals. You leave with a maturity score and your three priorities.
In-depth diagnosis in two weeks
Your processes, ticket data, governance and how your teams really use the tool, analysed and turned into a prioritised action plan.
Prioritised, costed roadmap
Quick wins and structural workstreams, with a realistic budget and schedule, validated with your IT management.
Execution with your teams
Our consultants lead or reinforce the workstreams: ITIL v4 processes, tool configuration, change management and training.
Results measured at six months
The indicators set at the start are measured again: backlog, resolution times, user satisfaction and adoption.
What clients get from working with us
- One team from the audit to go-live and support, with no hand-off to a subcontractor.
- A platform chosen on your requirements, explained in a decision grid you can check.
- ITSM processes your team runs day to day, documented and owned by named people.
- A project that stays within its budget, with results measured against the starting point.
- The products to go with it, if you want them: see our products.
Where to find us
Belgium
Our base: Rue de la Blanche Maison 8, 1440 Braine-le-Château. Phone +32 2 586 08 36, Monday to Friday, 9:00 to 17:00.
France
Our consultants work in France on site or remotely, from our Belgian base. Our French phone number is on the contact page.
Luxembourg
Our consultants work in Luxembourg on site or remotely, a short drive from our Belgian base.
About SMC Consulting: frequently asked questions
Is SMC Consulting independent from software vendors?
In our advice, yes. We work on ten ITSM platforms and recommend the one that fits your organisation. We are also a certified HaloITSM partner, a ServiceNow implementation partner and a reseller of Lansweeper and Document360, and we say so up front. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Do you supply HaloITSM licences?
Yes. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. The licences come with implementation and support from the same team; see HaloITSM with SMC Consulting.
Where do you work?
SMC Consulting is based in Braine-le-Château, Belgium. Our consultants work on site or remotely across Belgium, Luxembourg and France, and we have also delivered projects in Switzerland.
Do you subcontract your projects?
No. We do not hand your project to a third-party subcontractor. SMC Consulting consultants do the work, on site or remotely.
Are you a ServiceNow reseller?
No. We are a ServiceNow implementation partner: we implement and optimise ServiceNow ITSM, but we do not resell its licences. See ServiceNow ITSM.
Let's start with a free ITSM audit
30 minutes with a senior ITIL v4 certified consultant: a maturity score and your three priorities. Free, without commitment.
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