A HaloITSM migration is a data project and a change project at the same time. SMC Consulting's ITIL v4 certified consultants map your data, rebuild the workflows that matter, re-point your integrations and plan a cutover your users barely notice, whatever tool you are leaving.
We move service desks to HaloITSM from ServiceNow, TOPdesk, EasyVista, Ivanti, Jira Service Management, GLPI, ManageEngine ServiceDesk Plus and Xurrent (formerly 4me). We also help teams on Cherwell and Zendesk who are migrating to a tool with full ITIL processes.
Each source needs its own mapping: statuses, categories, custom fields, attachments and the way assets are linked to tickets differ from one tool to the next. Leaving Freshservice? It has its own migration guide. Moving to another tool than HaloITSM? See ITSM migration.
Still comparing tools? Our comparison of the 10 best ITSM tools puts HaloITSM next to the alternatives, criterion by criterion.
Without clear priorities for the first release, the project grows and go-live keeps moving. We fix the scope, and what can wait, before building.
If the portal and workflows are not designed for real use, people keep emailing IT. Agents and key users test the new flows long before cutover.
Without baseline indicators, nobody can show the new tool works better. We measure backlog, resolution times and volumes before and after.
Moving every category and custom field as it is brings yesterday's problems into the new tool. We clean the model first, then migrate into it.
Not everything deserves a migration. We agree with you what is moved, what is rebuilt and what stays archived and searchable.
Moved with their history, attachments and owner, so agents can pick up the work on the day of cutover.
Recent history migrated when you need it for reporting; older history archived and kept searchable rather than copied.
Synchronised from your directory (Entra ID or Active Directory) rather than imported by hand.
Imported and reconciled with your discovery tools, so the HaloITSM CMDB starts from data you can trust.
Reviewed before they move: outdated articles are retired, the useful ones are migrated and tagged.
Rebuilt in HaloITSM from the agreed design, not copied field by field from the old tool.
Hosted and maintained by Halo, in the AWS Frankfurt region for EU customers. No infrastructure to run, updates included.
A dedicated environment for organisations with stricter isolation or security requirements.
Installed on your own servers, so the data stays on your infrastructure. Same modules and features.
A typical migration runs over 8 to 16 weeks, depending on the data, integrations and processes in scope. You get a schedule once the scope is agreed.
Inventory of your current tool, data and integrations; the target design in HaloITSM; what moves, what is rebuilt, what is archived.
HaloITSM configured from the blueprint: workflows, catalogue, SLAs, portal and integrations, tested with your key users.
Trial imports, reconciliation reports and checks by your teams until the numbers match.
A planned switch, often with a short parallel run, then close support during the first weeks of live use.
See your own scenarios in a live HaloITSM demo, or test the tool yourself in a free trial: 30 days, 15 of them guided by SMC Consulting.
A dedicated guide with the field mapping and the points specific to Freshservice.
If HaloITSM is not your target, our ITSM migration service covers the other platforms.
Starting fresh on HaloITSM, or keeping the old history archived only.
Typically 8 to 16 weeks, depending on the volume of data, the number of integrations and the processes you move. We give you a schedule once the scope is agreed in the discovery phase.
Yes. Open tickets always move. For closed tickets, we usually migrate the recent history you need for reporting and keep the older history archived and searchable, which is faster and keeps the new tool clean.
Yes, for a short period. A parallel run lets agents finish open work in the old tool while new tickets go to HaloITSM. We keep it short so nobody has to work in two tools for long.
Most organisations choose Halo Cloud, hosted in the AWS Frankfurt region for EU customers. On-premise or private cloud make sense when security rules require the data on your own infrastructure. The modules are the same.
We list them in the discovery phase and re-point each one to HaloITSM: directory and single sign-on, email, Teams, monitoring, discovery tools and any custom API flows. Each one is tested before cutover.
Yes. Book a live HaloITSM demo on your own scenarios, or start a free trial from this page: 30 days, 15 of them guided by SMC Consulting.
Book a live demo on your own scenarios with an ITIL v4 certified consultant.
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