ITSM guides

Practical guides written by our ITSM consultants: what an ITSM tool really costs over three years, how HaloITSM and Freshservice compare, and how a migration between them runs.

• ITSM cost framework

  3-year ITSM TCO calculation guide: how to estimate the real cost

  How to calculate the real 3-year cost of an ITSM project: why the licence misleads, the 5 cost drivers, a worked example (~€180k) and a checklist.

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• Independent ITSM comparison

  HaloITSM vs Freshservice: decision guide and weighted grid

  Independent HaloITSM vs Freshservice comparison: 8 criteria, a weighted decision grid and 3-year TCO. From an ITIL v4 advisory firm, vendor-neutral.

  Read the guide →
• ITSM migration guide

  Freshservice to HaloITSM migration guide: phases, timeline and tooling

  Freshservice to HaloITSM: when migrating is worth it, what transfers, what gets rebuilt, the 4 phases and the risks. From an independent ITIL v4 firm.

  Read the guide →

Want these numbers applied to your own service desk? Book my free ITSM audit (30 min)