ServiceNow migration cutover plan: data, integrations and risk controls
A practical ServiceNow migration cutover plan helps reduce risk, protect service continuity, validate integrations and support confident ITSM modernisation.
Read more →Clients · Belgium · Luxembourg · France
Our clients and their service management projects
Since 1995, SMC Consulting has run more than 400 projects for over 220 clients, 180 of them ITSM implementations. Banks, insurers, an airport, a telecom operator and public organisations trust our ITIL v4 certified consultants with their service desk, their ITSM processes and their tools.
400+projects since 1995
180ITSM implementations
220+clients
Organisations that have worked with SMC Consulting
What our clients say
“SMC Consulting helped us step back and look at our service desk properly. Concrete recommendations, prioritised and immediately usable.”
IT Support Lead · B2B company “We already had an ITSM solution, but it was poorly used. The audit let us identify the right levers.”
IT Manager · 2,500 users “SMC Consulting's advisory approach let us improve our workflows and align the tool much better with our internal processes.”
B2B client
We publish a client's name next to a quote only with their written approval, so these quotes show the role and the sector.
What we do for our clients
Most clients come to us in one of three situations: a new ITSM platform to choose and roll out, an old tool to leave without losing its history, or a service desk that runs but does not deliver what it should. Our ITSM implementation, ITSM migration and service desk optimisation projects answer them.
Every project starts the same way: a free 30-minute audit with a senior consultant, then a two-week diagnosis when the project needs one. The work is done by ITIL v4 certified consultants from SMC Consulting, on site or remotely, together with your team. We do not hand your project to a third-party subcontractor.
HaloITSM is our pick for most mid-size IT teams, and we implement ServiceNow for large groups. Across the 10 ITSM platforms we work on, we recommend the one that fits your organisation and explain why.
What our clients can count on
ITIL v4 certified consultants
Every consultant on your project is ITIL v4 certified, from the first audit to go-live.
A recommendation you can check
We compare the platforms that fit your requirements and explain our choice in a decision grid your team can verify.
Results that are measured
The indicators agreed at the start (backlog, resolution times, satisfaction, adoption) are measured again six months later.
A team that stays autonomous
Documentation, training and knowledge transfer are part of every engagement, so your team runs the processes after we leave.
The projects we run for our clients
ITSM tool selection
A shortlist and a decision grid built on your requirements, users and budget.
ITSM implementation
Scoping, configuration and adoption on the platform you choose.
HaloITSM implementation
Our pick for mid-size IT teams: configuration, integrations and training by one team.
Service desk optimisation
Backlog, SLAs and adoption improved without starting from scratch.
NIS2 in your ITSM
Asset inventory, 24h/72h incident reporting and evidence, built into your ITSM.
How a client project runs
Free 30-minute audit
A senior consultant takes stock with you: support organisation, volumes, tools, main friction points and goals. You leave with a maturity score and your three priorities.
In-depth diagnosis in two weeks
Your processes, ticket data, governance and how your teams really use the tool, analysed and turned into a prioritised action plan.
Prioritised, costed roadmap
Quick wins and structural workstreams, with a realistic budget and schedule, validated with your IT management.
Execution with your teams
Our consultants lead or reinforce the workstreams: ITIL v4 processes, tool configuration, change management and training.
Results measured at six months
The indicators set at the start are measured again: backlog, resolution times, user satisfaction and adoption.
What a project leaves behind
- ITSM processes your team runs day to day, written down and owned by named people.
- A tool configured around those processes, starting from the vendor's standard.
- Service levels and KPIs reported by the tool, not rebuilt in a spreadsheet before each meeting.
- Documentation and training, so your team carries on without us.
- Results measured against the baseline set at the start.
Sectors we work in
Banking and insurance
AXA, BNP Paribas Fortis, ING, KBC, Belfius, Crelan, CPH Banque and DKV: regulated IT teams where change control, audit trails and service levels are closely watched.
Transport and logistics
Brussels Airport and Lineas: operations that run around the clock and need incidents handled fast, by the right team.
Telecom, public sector and services
Proximus, the Loterie Nationale and ALD Automotive: large user bases, many services and many teams to coordinate.
Clients: frequently asked questions
Can we speak to one of your clients?
Ask the consultant who runs your free audit. A reference call needs the client's agreement, so we arrange it case by case, with a client whose project is close to yours.
Which sectors do you work in?
Our clients include banks and insurers (AXA, BNP Paribas Fortis, ING, KBC), transport and logistics companies (Brussels Airport, Lineas), telecoms (Proximus) and public organisations (the Loterie Nationale). IT service management is the same discipline in every sector; what changes is the regulation, the volumes and the number of teams involved.
Do you work with organisations outside Belgium?
Yes. SMC Consulting is based in Belgium, and our consultants work on site or remotely across Belgium, Luxembourg and France.
Why are the testimonials on this page anonymous?
Because we publish a client's name, figures and quote only with that client's written approval. Named client stories, with the situation, what we did and the measured result, will appear on this page as our clients approve them.
Let's talk about your ITSM project
Start with the free 30-minute ITSM audit: a senior consultant takes stock of your service desk with you, and you leave with a maturity score and your three priorities.
Latest insights
SMC Consulting becomes a Lansweeper Solution Partner to deliver a smarter foundation for modern IT operations
SMC Consulting joins the Lansweeper partner ecosystem to connect asset discovery with HaloITSM, ServiceNow and Freshservice for a complete, current CMDB.
Read more →
CSRD & IT: measuring IT asset carbon footprint without a heavy toolchain
Discover how Green ITAM helps measure your IT asset carbon footprint, improve CSRD IT readiness, connect asset data, and support credible sustainability reporting.
Read more →