Since 2006, SMC Consulting has run more than 400 projects for over 220 clients, 180 of them ITSM implementations. Banks, insurers, an airport, a telecom operator and public organisations trust our ITIL v4 certified consultants with their service desk, their ITSM processes and their tools.
Most clients come to us in one of three situations: a new ITSM platform to choose and roll out, an old tool to leave without losing its history, or a service desk that runs but does not deliver what it should. Our ITSM implementation, ITSM migration and service desk optimisation projects answer them.
Every project starts the same way: a free 30-minute audit with a senior consultant, then a two-week diagnosis when the project needs one. The work is done by ITIL v4 certified consultants from SMC Consulting, on site or remotely, together with your team. We do not hand your project to a third-party subcontractor.
HaloITSM is our pick for most mid-size IT teams, and we implement ServiceNow for large groups. Across the 10 ITSM platforms we work on, we recommend the one that fits your organisation and explain why.
Every consultant on your project is ITIL v4 certified, from the first audit to go-live.
We compare the platforms that fit your requirements and explain our choice in a decision grid your team can verify.
The indicators agreed at the start (backlog, resolution times, satisfaction, adoption) are measured again six months later.
Documentation, training and knowledge transfer are part of every engagement, so your team runs the processes after we leave.
A shortlist and a decision grid built on your requirements, users and budget.
Scoping, configuration and adoption on the platform you choose.
Our pick for mid-size IT teams: configuration, integrations and training by one team.
Backlog, SLAs and adoption improved without starting from scratch.
Asset inventory, 24h/72h incident reporting and evidence, built into your ITSM.
A senior consultant takes stock with you: support organisation, volumes, tools, main friction points and goals. You leave with a maturity score and your three priorities.
Your processes, ticket data, governance and how your teams really use the tool, analysed and turned into a prioritised action plan.
Quick wins and structural workstreams, with a realistic budget and schedule, validated with your IT management.
Our consultants lead or reinforce the workstreams: ITIL v4 processes, tool configuration, change management and training.
The indicators set at the start are measured again: backlog, resolution times, user satisfaction and adoption.
AXA, BNP Paribas Fortis, ING, KBC, Belfius, Crelan, CPH Banque and DKV: regulated IT teams where change control, audit trails and service levels are closely watched.
Brussels Airport and Lineas: operations that run around the clock and need incidents handled fast, by the right team.
Proximus, the Loterie Nationale and ALD Automotive: large user bases, many services and many teams to coordinate.
Ask the consultant who runs your free audit. A reference call needs the client's agreement, so we arrange it case by case, with a client whose project is close to yours.
Our clients include banks and insurers (AXA, BNP Paribas Fortis, ING, KBC), transport and logistics companies (Brussels Airport, Lineas), telecoms (Proximus) and public organisations (the Loterie Nationale). IT service management is the same discipline in every sector; what changes is the regulation, the volumes and the number of teams involved.
Yes. SMC Consulting is based in Belgium, and our consultants work on site or remotely across Belgium, Luxembourg and France.
Because we publish a client's name, figures and quote only with that client's written approval. Named client stories, with the situation, what we did and the measured result, will appear on this page as our clients approve them.
Start with the free 30-minute ITSM audit: a senior consultant takes stock of your service desk with you, and you leave with a maturity score and your three priorities.
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