Welcome to SMC Consulting's workflow management resource center, your comprehensive guide to designing, implementing, and optimizing business workflows that drive operational excellence. Effective workflow management transforms how work gets done, eliminating bottlenecks, reducing errors, and enabli…
15 articles
Learn how ITIL 4 to ServiceNow workflows turn best‑practice guidance into practical, automated ITSM processes, using smart ServiceNow process design and certified experts.
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Freshworks gave us the privilege to be put in the spotlight in their monthly newsletter. In fact SMC Consulting, since the beginning of its partnership with Freshworks, two years ago has put every effort in its power to serve and delight its customers. This of-course went through the offering new and innovative solutions coupled with…
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MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects…
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SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.
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Are you a small business owner who wants to improve customer engagement on their website? If so, you’re in the right place. There are plenty of factors you should consider when attempting to increase traffic and sales through engagement.
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One third of small and medium businesses (SMBs) use free, consumer-grade cybersecurity tools, one fifth maintain no endpoint security, and 43 percent have no cybersecurity defence plans, placing their business-critical assets at risk. This is a critical oversight. The economic fallout from COVID-19 is a stark reminder that SMBs make up the vast majority of the nation’s businesses at the local level. Small businesses comprise 99.9 percent of all businesses and employ nearly half of all workers.
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It is clear that whilst efforts are being made to contain the coronavirus, there will be a long-term impact upon society, and therefore a long-term impact upon the cybersecurity industry also. So, having looked at what the short-term consequences could be, Infosecurity now assesses the longer-term impact, and where we could be by the end of 2020. The move towards remote working will need to be reconsidered, as “education of users is key when looking to keep an organization safe” and while he didn’t believe that this will change too much, the focus of that education will probably be specific towards remote working.
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The concept of the agile and remote worker has become more prevalent in recent years, as consumer Wi-Fi becomes more faster, we carry corporate laptops or BYOD-permitted smartphones, and realize we don’t all need access to a printer and fax machine. That’s been good preparation for the current COVID-19 lockdown, where remote working has moved from being something that you may do one day a week to something that is the new norm for many people.
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A majority of cybersecurity professionals have said that their job functions have changed due to the COVID-19 pandemic, with 90% now working remotely full-time. According to a survey of 256 cybersecurity professionals by (ISC)2, 81% of respondents, all responsible for securing their organizations’ digital assets, indicated that their job function has changed during the pandemic. The survey, which was conducted this month, also found that 96% of respondents’ organizations have closed their physical work environments and moved to remote work-from-home policies for employees.
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COVID-19, aka Coronavirus, has literally and figuratively changed the meaning of the tech marketing cliché “digital or death”. Consumers are still very wary of exposure to the virus and want to get more things done digitally.
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