AurionAI is an AI helpdesk for IT support that answers every call, chat and email automatically, 24/7. It picks up the phone, identifies the caller, solves the request or creates the ticket in the ITSM you already use, and the same AI runs your chat, email, WhatsApp and help center from one inbox. AurionAI is made by AurionAI SRL; SMC Consulting is its partner and connects it to your ITSM.
An AI helpdesk for IT support answers your users on every channel, resolves what it can and creates the ticket in your ITSM for the rest. AurionAI is not a phone menu: it talks naturally, verifies the caller, searches your knowledge base, walks people through fixes and creates, updates or closes tickets, then hands over to a human when needed.
The phone is one channel among others. The chat widget, email, WhatsApp, the help center and the mobile app share the same AI and one unified inbox, in 10 languages detected automatically.
AurionAI is a product of AurionAI SRL, a separate company. SMC Consulting is its partner: we connect it to HaloITSM or the ITSM you use and set up the knowledge base it answers from. Its tickets follow your incident management in HaloITSM; for the wider picture, see AI for ITSM.
Not a phone menu. It talks naturally, verifies the caller, searches your knowledge base, walks people through fixes and creates, updates or closes tickets, then hands over to a human when needed.
Phone, chat widget, email, WhatsApp, help center and mobile app share one AI and one unified inbox. One tool instead of four.
Works on top of ServiceNow, HaloITSM, Freshservice, Jira Service Management, Freshdesk and Zendesk. Built on the open MCP standard: no migration, no rip-and-replace.
Connect your ITSM, pick a voice, publish a phone number. No developers and no six-month project.
Built and hosted in the EU (AWS EU). GDPR-ready, encrypted recordings, a full audit trail, and your data is never used to train AI models.
Public prices, a free plan with no credit card and no long contract.
A consultant looks at your ITSM, your channels and your knowledge base, and explains what connecting AurionAI involves.
One line of code on any site or intranet. It answers instantly from your knowledge base, hands off to a human agent and takes your colours and branding.
Chat, email, WhatsApp and voice together, with AI-suggested replies and summaries, internal notes, assignment, tags and filters.
A public knowledge base with categories, an AI summary of each article and a ticket portal where users submit, track and reply.
Forward your support address: the AI reads, classifies and replies, with full thread tracking and attachments kept.
The official WhatsApp Business API, AI replies from the unified inbox, images, documents and voice notes, and templates for proactive messages.
AurionAI Support for iOS and Android: a one-tap call to the AI agent, ticket tracking, replies with attachments and push notifications.
Category, priority and type set by AI on every channel; your rules can override the AI.
By topic, language or customer tier, with skills-based and workload balancing, round-robin or least-busy.
Drafted replies and next steps, relevant knowledge base articles surfaced, in a formal, friendly or technical tone.
A visual builder for triggers, conditions and actions, with dry-run tests, version history and webhooks to external systems.
Response and resolution targets, business hours and holidays, and automatic escalation before a breach.
Sent automatically after resolution, with per-agent and per-team results and quiet hours to avoid survey fatigue.
On your existing phone number (SIP), a web widget on your intranet, the mobile app, chat, email or WhatsApp.
For IT support: name and badge ID. For customers: a phone lookup and an email check.
It searches the knowledge base, walks the person through the fix, and creates or updates the ticket in your ITSM.
Solved in minutes, or transferred to the right person with the full context.
Built and hosted in the EU only, on AWS EU.
TLS 1.3 in transit and AES-256 at rest.
Google and Microsoft single sign-on for admins.
We connect AurionAI to HaloITSM or the ITSM you already use, so the tickets it creates land where your agents work.
We structure the knowledge base AurionAI answers from, so users find the right answer on the phone, in chat and in the help center.
If categories, SLAs or routing are not defined yet, we start there: AI automates what already works.
AurionAI publishes its prices and has a free plan with no credit card and no long contract; see aurionai.net. The work of SMC Consulting, connecting AurionAI to your ITSM and setting up the knowledge base, is quoted on your scope. For the products we implement and resell, see our products.
AurionAI is an AI helpdesk for IT support and customer service. It answers every call, chat and email automatically, 24/7, solves the request or creates the ticket in the ITSM you already use, and runs chat, email, WhatsApp and a help center from one inbox.
AurionAI SRL, a separate company. SMC Consulting is its partner: we connect AurionAI to your ITSM and set up the knowledge base it answers from. Product details and the free plan are on aurionai.net.
ServiceNow, HaloITSM, Freshservice and Jira Service Management on the ITSM side, Freshdesk and Zendesk for customer service, and other tools through its open MCP connector. Your ITSM stays the system of record. See HaloITSM, our pick for the service desk.
AurionAI is built and hosted in the EU only, on AWS EU, and is GDPR-ready with retention rules and the right to erasure. Data is encrypted with TLS 1.3 in transit and AES-256 at rest, each tenant is isolated, calls, actions and log-ins are in the audit trail, and your data is never used to train AI models.
10 languages, detected automatically: English, French, Dutch, German, Spanish, Italian, Polish, Swedish, Danish and Finnish. Callers can switch language mid-call.
AurionAI connects to your ITSM in 48 hours without coding: connect your ITSM, pick a voice, publish a phone number. If your knowledge base or service desk processes need work first, SMC Consulting starts there.
As AurionAI's partner, we connect it to HaloITSM or your other ITSM and set up the knowledge base it answers from. If your service desk needs work first, see service desk optimisation.
Talk to a consultant about your ITSM, your support channels and your knowledge base.
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