HaloITSM pricing · certified Halo partner

HaloITSM pricing: one price per agent, everything included

Planning a move to HaloITSM? See Halo's list price per agent, estimate your annual licence cost in 30 seconds, and find out what onboarding adds to the budget. No tiers, no paid add-ons, end users free.

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Halo list prices (usehalo.com/pricing), last updated 28 September 2026. Per agent, per month, billed annually, excl. VAT.

SMC Consulting consultants planning a HaloITSM rollout with a client team

They trust us on their ITSM projects

Price per agent, per month

The more agents you license, the lower the price per agent.

1–24 agents
€75
per agent / month
25–49 agents
€69
per agent / month
50–99 agents
€65
per agent / month
100–249 agents
€59
per agent / month
250 agents and more
€45–€59
per agent / month

Billed annually. Prices exclude VAT.

Named licence: one agent, one licence. Concurrent licence: a shared pool, counted by the number of agents logged in at the same time. Compare both in the calculator.

Estimate your HaloITSM licence cost

Enter your number of agents. The estimate uses the list prices Halo publishes.

Number of agents

Licence type

Currency

Per agent, per month

€75

Monthly total€750

Annual total (billed annually)€9,000

Licences only. Halo requires an onboarding package with every purchase, priced by scope. SMC Consulting delivers it.

Start a free HaloITSM trial Get a quote with onboarding

Included as standard, for every agent

No module to buy later. All of these are in the per-agent price.

Halo AI

AI agents
Suggested replies
Sentiment analysis
AI analysis
Draft responses
AI triage

IT service management

Incidents
Service requests
Change management
Problem management
Major incidents
Knowledge base

Asset & configuration

CMDB
Asset discovery
Software asset management
Contracts & warranties
Dependency mapping
Stock & inventory

Enterprise service management

HR service delivery
Finance & legal
Facilities
Employee portal
Approval workflows
Multi-department routing

Customer service

Omnichannel inbox
Self-service portal
Live chat
CSAT surveys
Shared mailboxes
Conversation routing

Project management

Gantt timelines
Tasks & milestones
Resourcing
Time tracking
Project templates
Budgets & costs

Analytics & reporting

Custom reports
Dashboards
Scheduled reports
SLA & KPI reporting
Real-time widgets
Data export

Platform & admin

No-code workflows
Mobile apps
Custom objects
Integrations
Migrations
Language support

Billing & finance

Automated invoicing
Time & material billing
Recurring billing
Quote-to-invoice
Timesheets
Accounting integrations

Sales & marketing

Pipeline management
Lead management
Quotations
Forecasting
Campaigns
Web forms

Special terms

Halo Enterprise Package

For large organisations: unlimited licences and a funded implementation for a fixed fee of US$1M a year.

Charities and not-for-profits

An extra 15% discount for the whole contract. Selected charities and NGOs can get fully funded ESM through the Halo Impact programme.

ARR milestones

As Halo reaches revenue milestones, customers on standard pricing get compounded licence discounts.

What SMC Consulting adds to the licence

Halo licenses the platform, and every purchase includes a mandatory onboarding package. As a certified Halo partner, SMC Consulting delivers it: we scope your needs, configure HaloITSM around your processes and make sure your teams actually use it. Licences and onboarding come in a single quote, with one point of contact.

Onboarding and configuration

Your ITIL 4 processes, forms, SLAs and portal, set up with your teams.

Microsoft integration

Entra ID single sign-on and provisioning, Teams and Intune, based on your tenant.

Migration

Tickets, assets and knowledge from your current tool, with a clear scope of objects and history.

Training and adoption

Administrators, agents and key users, so the tool is used as designed.

HaloITSM pricing: frequently asked questions

How much does HaloITSM cost?

Halo publishes a price per agent per month, billed annually: €75 for 1–24 agents, €69 for 25–49, €65 for 50–99 and €59 for 100–249. Above 250 agents the price keeps falling, down to €45. Every module, Halo AI and every integration are included.

What is an agent? Do I pay for end users?

An agent is a licensed user who works in HaloITSM: handling tickets, changes or projects. End users and customers who use the portal are always free.

Are features locked behind higher tiers or add-ons?

No. HaloITSM has no tiers, editions or paid add-ons. Automation, Halo AI, the CMDB, project management and reporting are included for every agent, future features too.

What is the difference between named and concurrent licences?

A named licence belongs to one agent. A concurrent licence is shared by a pool of agents and counts how many are logged in at the same time. It suits shift teams, 24/7 teams and occasional users.

Does the price go up with more tickets or data?

No. Halo counts agents only, never tickets, end users or data volume.

Is there an enterprise plan?

Yes. The Halo Enterprise Package gives large organisations unlimited licences and a funded implementation for a fixed annual fee.

Is there a discount for charities?

Yes. Not-for-profits get an extra 15% discount for the whole contract.

Is onboarding included in the licence price?

No. Halo requires an onboarding package with every purchase, priced by scope. SMC Consulting scopes and delivers it: configuration, integrations, migration and training.

Can I buy HaloITSM licences through SMC Consulting?

Yes. As a certified Halo partner, we can supply your licences and your onboarding in one quote.

Can I try HaloITSM before I buy?

Yes. Start a free trial on Halo's site in a few minutes. SMC Consulting is notified and can guide your first steps.

Try HaloITSM before you decide

Start a free trial, or book a demo with an SMC Consulting consultant to see HaloITSM with your own use cases.