HaloITSM Pricing & TCO: transparent pricing, built around your scope

Control your ITSM budget with pricing based on your real requirements: agent licenses,
integrations, migration, go-live support, and training.

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100,000+ users in 75+ countries rely on HaloITSM to deliver IT services at speed. Join leading organizations like
Microsoft, University of Cambridge, Sky, and Cardiff Council who trust our HaloITSM consulting expertise.

HaloITSM pricing is tailored:
why and how we price your project

A public price list rarely reflects an ITSM rollout. Total cost depends on the number of
agents, the depth of integration with your stack, the volume of data to migrate, and the
level of enablement you need.

Your pricing package is designed to:

  • Help you compare HaloITSM with other solutions on an equivalent basis
  • Provide a TCO view that Procurement and IT can validate internally

To support your evaluation, review
HaloITSM vs Freshservice.

HaloITSM pricing and IT service cost analysis illustration
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HaloITSM pricing:
what’s included in the recommended offer

The goal is to manage total cost of ownership by including what matters in production: configuration, key integrations, delivery support, and enablement.

What we scope in the recommended offer:

  • The platform and modules required for your ITSM
    processes
  • AI capabilities aligned to enabled features and
    your scope, see AI for ITSM
  • Microsoft integrations and third-party tools
  • Preparation, migration, and go-live
  • Training for administrators, agents, and key stakeholders

To understand the functional baseline, explore the
HaloITSM overview.

Comparison table: included with SMC
Consulting vs commonly charged as add-ons

Item Included in SMC Consulting’s HaloITSM approach Commonly charged as an add-on
Microsoft SSO & provisioning Included in project scope based on
your Entra ID configuration		 SSO add-on or identity pack
Portal & self-service Core portal and journeys, see
Self-service portal		 Advanced portal or experience pack
ITSM automation Standard automations, see
ITSM automation		 Automation packs or advanced rules
AI for the service desk AI capabilities scoped for your
needs, see AI for ITSM		 AI quotas, sessions, AI add-on
ITAM & CMDB Based on scope, see ITAM
and CMDB		 Separate CMDB or ITAM modules
Integrations Priority on native integrations,
see Halo Integrations		 iPaaS billed per connection or usage

ITSM total cost of ownership: what drives the price

Agent licensing model, user roles, and coverage cost in ITSM

Agent licensing: model,
roles, and coverage

License cost mainly depends on agent count and role distribution. The TCO objective is to reserve full licenses for people who truly need them, supported by self-service and automation.
ITSM integrations and connectors including native tools and iPaaS

Integrations and
connectors: native vs iPaaS

The more tools you connect, the more important it is to have a clear cost model. SMC Consulting prioritizes vendor-documented native integrations via the HaloITSM guides. If an iPaaS becomes necessary, its commercial model can materially impact TCO. Useful references include Workato and MuleSoft.
Microsoft stack integration with Entra ID, Teams, and Intune

Microsoft stack: Entra
ID, Teams, Intune

For Microsoft-centric organizations, alignment with identity and daily usage is a key driver. A useful vendor reference is the Microsoft Entra ID Integration guide.
ITSM migration and secure data transfer process

Migration and data
transfer

Pricing depends on migration volume, historical depth, attachments, and the objects in scope. If you are migrating from Freshservice, see Freshservice to HaloITSM migration.
ITSM process design and change management planning

Process design and
change management

A realistic TCO includes workflow design, ITIL alignment, training, and adoption. For reference, see ITIL 4 Foundation and AXELOS.

ITSM pricing models
to know for a fair comparison

Per-agent licensing and service desk structure

Per-agent pricing can look simple, but comparisons must
include the real scope: selfservice, automation, AI, CMDB
and ITAM modules, and integrations.

AI cost: what to verify during shortlisting

Depending on the vendor, AI can be included or tied to quotas. For Freshservice references, see Freshservice pricing and the Freddy AI Agent overview. The goal is not to compare pricing pages, but to compare scenarios and total cost of ownership.

HaloITSM TCO: how to budget and quantify value

HaloITSM total cost of ownership budgeting and cost analysis visualization

A TCO model should include:

  • Agent licenses
  • Integrations and connectors
  • Migration and go-live
  • Training and adoption
  • Operations and continuous improvement

On the value side, typical levers include:

  • Fewer avoidable tickets through portal and knowledge base
  • Faster triage and handling with AI, depending on use cases
  • Less rework with more reliable CMDB and ITAM
  • Smoother collaboration through the Microsoft stack
AI-driven ITSM automation improving efficiency and operational value
Request pricing details and the TCO model

Next steps

Book a HaloITSM demo
HaloITSM vs Freshservice
Freshservice to HaloITSM migration
Incident management in HaloITSM

FAQ HaloITSM pricing, cost, TCO

Because cost depends on your real scope: agents, integrations, migration, delivery support, Microsoft requirements,
and ITSM processes.

Right-sized licenses, key integrations, configuration, migration, go-live, and training
based on the agreed scope.

AI capabilities are defined based on your functional scope and enabled features. See AI for ITSM for typical use cases.

Number of agents, integration volume and complexity, data migration scope, and the effort required for change management.

By comparing equivalent scenarios, not only a license line item. Start with HaloITSM vs Freshservice and then build a TCO model.

Yes, with clear scoping of objects and history. See Freshservice to HaloITSM migration.

Yes, especially through SSO and integrations. For identity, the technical reference is the Microsoft Entra ID Integration guide.

In some cases, an iPaaS or third-party tools may be required. The pricing package should specify the model: per connection,
per usage, or fixed fee.

Yes, with explicit assumptions: agents, integrations, migration, training, operations, and value levers

Book a demo, validate functional scope and integrations, then request pricing details
and a comparable TCO model.