HaloITSM Pricing & TCO
transparent, quote‑based (no surprises)

We quote HaloITSM for your scope (agents, modules, integrations, migration). Our recommended all‑in
bundle includes the platform, AI features, key integrations, delivery, and training so you don’t get
nickel‑and‑dimed by add‑ons later.

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HaloITSM overview

HaloITSM is trusted by 100,000+ users in 75+ countries

Microsoft
University of Cambridge
NHS
Suzuki
Sports Direct
Sky

How we price

We don’t post public prices here because TCO depends on your exact scope. Instead, we assemble a quote that includes everything you actually need:

Licenses (agentsseats)

Licenses (agents/seats)

based on the number of support agents and roles.

Integrations

Integrations

SSO (Microsoft Entra ID / Azure AD), Microsoft Teams, Intune, Jira/Azure DevOps, on‑call (e.g., PagerDuty), asset discovery (e.g., Lansweeper/Virima). HaloITSM Entra ID Guide

Delivery

Delivery

Design/implementation, data migration, training, and go‑live support by SMC Consulting in France, Belgium and Luxembourg

AI

AI

We include available HaloITSM AI capabilities in the bundle (no separate “per‑interaction” add‑on). HaloITSM positions HaloITSM with AI‑driven service management (see HaloITSM announcements and AI briefs).

Unlock-the-power-of-AI-for-your-Enterprise

What you won’t get: hidden charges for obvious essentials (SSO, portal basics, standard automations). If a third‑party platform is required (e.g., iPaaS), we’ll flag it and quantify it upfront.

Pricing models you’ll hear about
(and how they impact TCO)

Per‑seat-(per‑agent)-licensing

Per‑seat (per‑agent) licensing

Most ITSM tools license by named or concurrent agent seats. It’s predictable until you add many occasional agents. Some vendors offset this with “day passes” (24‑hour temporary agent access) which can be attractive but hard to forecast at scale.

What we do

  • We size seat counts carefully and challenge any roles who can be served via self‑service + automations instead of full seats (to keep TCO lean).

Per‑connection (integrations & iPaaS)

When you need to connect many systems (e.g., HRIS ↔ ITSM ↔ monitoring), iPaaS platforms (like OneIO or Alumio) often price by number of connections/endpoints, usage, or plan tier. That’s normal in the market—and it affects your TCO if you have lots of systems to integrate.

What we do

  • Prefer native HaloITSM integrations when they fit (lower cost/complexity). Examples: Azure AD/Entra SSO, Microsoft Teams, Intune, Jira/Azure DevOps, PagerDuty, Lansweeper, Virima.
  • If you truly need iPaaS, we’ll model it explicitly (connections & volume) so your TCO stays predictable.
Per connection (integrations & iPaaS)
All‑in-(incl.-AI)”-what’s-in-our-recommended-bundle

All‑in (incl. AI) what’s in our recommended bundle

Our all‑in bundle is designed to avoid the surprise extras that inflate
TCO later:

  • HaloITSM platform (ITIL 4 processes, CMDB/ITAM, knowledge, service catalog).
  • Identity & collaboration: Entra ID (Azure AD) SSO provisioning, Teams notifications/chatbot/portal embed.
  • Endpoints & CMDB: Intune device import; Lansweeper asset discovery; optional Virima service mapping.
  • DevOps & on-call: Jira, Azure DevOps, PagerDuty.
  • AI features included: AI triage/classification, summarisation, knowledge suggestions, and expert swarming (no “per-interaction” addon from us). HaloITSM communicates AI-driven service management in recent launches and briefs. AI in HaloITSM Guide
  • Implementation & training: design, build, migration, enablement, hypercare.

Some platforms bundle AI usage quotas into specific premium plans (e.g., Freddy AI session quotas on Freshservice Enterprise), which can change TCO if your usage grows. Always verify what your AI entitlement includes.

TCO: what to budget for (and what you save)

Inputs (costs)

  • Seats × agents
  • Integrations (native vs iPaaS connections)
  • Implementation (workflows, forms, CMDB/ITAM model)
  • Migration (tickets/KB/assets scope)
  • Training & change management

Offsets (savings):

Want us to run the numbers? Ask for our TCO workbook we’ll model your seat mix, integration approach (native vs iPaaS), and show the impact of deflection & automation.

What affects your quote (checklist)

What affects your
quote (checklist)

  • Agent mix (full-time, occasional, external)
  • Scope depth (catalog size, SLAs, approvals,
    automations)
  • CMDB/ITAM (discovery source, service
    mapping depth.
  • Integrations needed (SSO, Teams/Slack,
    DevOps, on-call, MDM)
  • Migration (history window & attachments)
  • Training (admins/agents/requesters)
  • Support model (FR/BE/LU coverage)

Frequently Asked Questions.

No—because TCO depends on scope. We provide a firm quote once we understand seats, integrations, and migration.

In our all‑in bundle, yes—we include available HaloITSM AI features. There’s no extra “per‑interaction” fee from us. (Platform capabilities evolve; we’ll confirm feature entitlements at quote time.)

We try native HaloITSM first (best cost/control). If you need many cross‑tool automations, an iPaaS (e.g., OneIO, Alumio) may be right; these services often price by connections/usage, which we’ll model in your TCO.

Yes. Entra ID (Azure AD) SSO/provisioning, Teams, Intune are all documented integrations.

Freshservice publishes per‑agent pricing and documents Freddy AI session limits (e.g., Enterprise plan entitlements). That’s useful context for TCO benchmarking we’re happy to run a side-by-side scenario.

FAQs About AI-Powered Knowledge Management

Next steps

See it live

Book a HaloITSM demo

Get a tailored quote & TCO model

Request pricing & timeline

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What’s included

HaloITSM overview