Welcome to SMC Consulting's comprehensive IT Service Management (ITSM) resource center, your go-to destination for mastering modern IT service delivery in Belgium and beyond. Our expert team has curated an extensive collection of articles, guides, and best practices designed to help organizations tr…
47 articles
Explore ServiceNow CMDB best practices to improve data quality, governance, and IT asset management. Learn how a well-governed CMDB becomes a reliable IT decision engine.
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Explore how agentic AI ITSM will reshape the service desk in 2026. Learn key concepts, practical use cases, governance essentials, and how HaloITSM and ServiceNow AI agents enable safe automation.
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Explore how an ITIL 4 operating model ServiceNow approach transforms ITIL 4 guidance into a practical ITSM target operating model with workflows, CMDB, value streams, and governance.
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Discover how an ITSM self-service portal reduces support workload, speeds resolution, and improves ROI. Learn what features to look for, how pricing works, and how to evaluate demos.
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Explore how change management ITSM controls risk, prevents outages, and speeds safe deployments. Learn ITIL practices, key process steps, roles, and how HaloITSM supports them.
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Learn how HaloITSM licensing cost works, including typical per-agent pricing, what’s included in the base licence, and how to build a predictable ITSM budget.
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Discover how a ServiceNow enterprise ITSM strategy helps organisations in France and Belgium standardise ITIL processes, automate workflows and support enterprise service management.
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Discover how the HaloITSM API turns HaloITSM into a powerful integration and automation hub. Learn authentication, key endpoints, and real-world use cases to connect tools and reduce manual ITSM work.
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This practical ITSM vendor evaluation guide shows you how to define ITSM selection criteria, build a robust ITSM RFP, and score vendors so you can choose platforms like HaloITSM with confidence.
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Learn how HaloITSM France helps French organisations modernise IT service management with French localisation, EU hosting, lower TCO and expert local consulting support.
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Learn how to evaluate the best ITSM tools, compare leading ITSM software options, and see why HaloITSM offers a strong balance of ITIL features, automation, and cost.
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Learn what is ITSM and why IT service management matters for your organisation. Explore ITSM meaning, core processes, tools like HaloITSM, and practical steps to align IT services with business goals.
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