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Read more →Lansweeper Solution Partner · BE · FR · LU · CH
Lansweeper partner for IT asset discovery, ITAM and a CMDB you can trust
SMC Consulting is a Lansweeper Solution Partner. We deploy Lansweeper to discover every asset in your IT, OT, IoT and cloud estate, then connect that inventory to HaloITSM, ServiceNow or Freshservice so your CMDB stays complete, current and usable. From asset to ticket, in Belgium, France, Luxembourg and Switzerland.
25+ yearsof ITSM projects
ITIL 4certified consultants
FR · NL · ENdelivery in your language
They trust us
A CMDB is only as good as the asset data feeding it
Most CMDBs are the least trusted part of the ITSM stack. Records are incomplete, maintained by hand or disconnected from what actually runs in the environment. That gap slows incident resolution, weakens change-impact analysis, hides licence and hardware costs, and leaves IT and security teams without evidence when auditors or NIS2 supervisors ask for an asset inventory.
Lansweeper closes the gap at the source. It discovers and inventories hardware, software, users, network devices and cloud resources across IT, OT and IoT, continuously and without agents where possible. SMC Consulting turns that raw inventory into an operational configuration model: we design the CI classes, map the data into your ITSM platform and wire it into the processes that depend on it — incidents, requests, changes, SLAs, approvals and reporting.
Scope matters more than tooling. A first deployment usually covers the sites and subnets where most incidents originate, then extends to remote offices, industrial networks and cloud tenants once the data model has proven itself. We size the scan windows, the credentials and the licence count against that plan, so the subscription you buy matches the estate you actually manage.
If you already run HaloITSM, start with our HaloITSM + Lansweeper integration page. If you are building or repairing a configuration management database, our CMDB in HaloITSM and IT asset management (ITAM) pages explain how the pieces fit.
Why work with SMC Consulting on Lansweeper?
Solution Partner, not a reseller only
We hold the Lansweeper Solution Partner Agreement and sell subscriptions, but our value is the implementation: discovery design, CMDB modelling, ITSM integration and adoption.
ITSM and CMDB practice
25+ years of ITSM projects with ITIL 4-certified consultants. We know what a service desk, a change manager and an auditor each need from asset data.
Platform-independent integration
We connect Lansweeper to HaloITSM, ServiceNow or Freshservice and recommend the ITSM platform that fits your operating model, not the one that pays the largest commission.
Local, multilingual delivery
Consultants in Belgium, France, Luxembourg and Switzerland working in French, Dutch and English, with an understanding of NIS2, GDPR and public-sector procurement.
Not sure where your inventory stands today?
A 45-minute discovery assessment: we look at your current sources, your ITSM tool and your CMDB, and tell you what a Lansweeper project would take.
Our Lansweeper services
Discovery scope and deployment
Scanning targets, credentials, cloud connectors, OT/IoT coverage and scan scheduling sized to your estate, with a clean, deduplicated first inventory.
- Scan targets by site, VLAN and cloud tenant, with read-only credentials
- Agentless scanning first; agents only for laptops that rarely touch the office network
- First inventory cleaned of duplicates, test devices and unknowns
CMDB and CI model design
CI classes, attributes, ownership, lifecycle states and relationships aligned with your services and SLAs, so the data answers real operational questions.
- CI classes and attributes that match the questions your processes ask
- Lifecycle states from purchase to retirement
- Relationships to user, location, service and contract
ITSM integration
Lansweeper feeding HaloITSM, ServiceNow or Freshservice with matching keys, reconciliation rules, sync schedules and data-quality KPIs.
- Field mapping and matching keys agreed with your data owners
- Synchronisation schedule and reconciliation rules
- Data-quality dashboard: coverage, freshness, unknowns
Software and licence intelligence
Installed-software normalisation, usage data, warranty and end-of-life views that surface unused licences and ageing hardware before renewal.
- Normalised software titles and versions per device
- Usage and last-seen data to spot unused licences
- Warranty and end-of-life views for refresh planning
Security and compliance evidence
Inventory views for NIS2, ISO 27001 and cyber-insurance questionnaires: assets, owners, patch status and risk context in one defensible source.
- Asset inventory export for NIS2, ISO 27001 and insurers
- Owner and criticality on every CI
- Patch and OS-version status alongside each asset
Adoption and governance
Playbooks for service desk agents, change managers and asset owners, plus a review cadence that keeps the inventory reliable after go-live.
- Playbooks for service desk, change and asset owners
- Quarterly data-quality review with named owners
- Change procedure for the CI model itself
IT asset discovery and ITAM capabilities we configure in Lansweeper
Agentless and agent-based discovery
Network scanning across Windows, Linux, macOS, network devices, printers and OT/IoT equipment, with agents for laptops that rarely touch the office network.
Software inventory and normalisation
Installed software, versions and publishers normalised into clean titles you can report on and licence.
Cloud and virtual estate
Connectors for cloud tenants and virtualisation platforms, so virtual machines and cloud resources sit in the same inventory as physical assets.
Network topology and IP management
Switch ports, VLANs and IP ranges mapped to devices, useful for incident diagnosis and change impact.
Warranty, purchase and lifecycle data
Purchase date, warranty end and end-of-life status per asset, feeding refresh planning and budget.
Reports and dashboards
Coverage, unknown devices, ageing hardware, licence usage and compliance views for IT management and auditors.
How we run a Lansweeper project
Assess
Inventory sources today, CMDB gaps, ITSM processes that need asset data, and the scanning constraints of your network and cloud tenants. Output: scope, CI model draft, plan.
Deploy discovery
Install and configure Lansweeper, connect credentials and cloud accounts, run and tune the first scans, clean duplicates and unknowns.
Model and integrate
Map asset types to CI classes, set reconciliation and precedence rules, connect the ITSM platform and validate the first synchronisation on a test instance.
Wire into processes
CI selection on tickets, change-impact checks, SLA rules by criticality, dashboards on coverage and freshness. Train agents and asset owners.
Go live and improve
Cut over with documented runbooks, then quarterly data-quality reviews and scope extensions: new sites, OT, cloud accounts.
Ready to see your estate the way an auditor will?
Talk to an ITSM consultant about scope, timing and licensing for your sites.
Outcomes you can expect
- One continuously updated inventory instead of spreadsheets and duplicate records.
- Service desk tickets that carry the device, owner, installed software and location from the first contact.
- Change approvals based on real relationships and lifecycle status, not on memory.
- Licence, warranty and end-of-life data that reduces renewal surprises and hardware waste.
- An asset inventory you can hand to an auditor, a NIS2 supervisor or a cyber-insurer without a scramble.
Lansweeper use cases we see most in Belgium, France, Luxembourg and Switzerland
NIS2 and audit readiness
An essential or important entity needs a defensible asset inventory with owners and dependencies. Lansweeper supplies the inventory, the CMDB links it to services, and the evidence pack is produced from the same data on request.
Hardware refresh and licence renewals
Finance asks what the next refresh cycle costs. Warranty, end-of-life and usage data from Lansweeper give a per-site, per-model answer and identify licences nobody uses.
Service desk enrichment and change impact
Agents see the device behind every ticket, change managers see what a change touches, and problem managers spot the model or driver behind repeat incidents.
Who is this for?
CIOs and IT managers
You need a defensible inventory for NIS2, ISO 27001 or a board-level cost review, and your current CMDB cannot deliver it.
Service desk and ITSM leads
Your agents lose time asking which laptop, which server, which owner. You want asset data inside every ticket and change.
Multi-site and industrial organisations
Offices, plants, warehouses or hospitals with OT and IoT equipment that traditional IT inventories never captured.
Lansweeper with your ITSM platform
We integrate Lansweeper with HaloITSM, our primary ITSM practice, and with ServiceNow and Freshservice. Choosing a platform? Our ITSM consulting and HaloITSM pages describe how we run those projects.
FAQs: Lansweeper partner
Straight answers on what a Lansweeper partner does, how long a deployment takes, and what it costs.
What does a Lansweeper partner do?
A Lansweeper Solution Partner sells Lansweeper subscriptions and delivers the services around them. SMC Consulting scopes the discovery, deploys and tunes Lansweeper, designs the CMDB model, integrates the inventory with your ITSM platform and trains your teams. We are a consulting and integration partner, not a managed service provider: every deployment is a scoped project that you own.
Is Lansweeper a CMDB?
Lansweeper is an IT asset discovery and inventory platform. It is the most reliable source of asset data, but the configuration management database lives in your ITSM tool, where CIs are linked to incidents, changes and services. We use Lansweeper to feed the CMDB in HaloITSM, ServiceNow or Freshservice.
Which ITSM tools does SMC Consulting integrate with Lansweeper?
HaloITSM, through its native Lansweeper integration, ServiceNow, and Freshservice. We also reconcile Lansweeper data with Intune, Entra ID and purchasing systems when several sources feed the same CI.
Can Lansweeper discover OT, IoT and cloud assets?
Yes. Lansweeper discovers network-connected devices, including operational technology and IoT equipment, and inventories cloud resources through its cloud connectors. We define the scanning scope and credentials per site and per tenant, and validate coverage against your known asset lists.
How long does a Lansweeper deployment take?
A first inventory of a single-site estate is usually live within two to three weeks. An integrated CMDB with reconciliation rules, relationships and process hooks typically takes six to ten weeks, depending on the number of sites, sources and ITSM processes involved.
How does Lansweeper help with NIS2 compliance?
NIS2 expects essential and important entities to know their assets, owners and dependencies, and to show it during supervision and incident reporting. A continuously updated inventory from Lansweeper, linked to services in the CMDB, is the evidence base for that. See our guide on NIS2 CMDB requirements.
Do you cover Belgium, France, Luxembourg and Switzerland?
Yes. SMC Consulting works from Belgium with consultants delivering in French, Dutch and English across Belgium, France, Luxembourg and Switzerland, on site or remotely.
How much does Lansweeper cost?
Lansweeper is a subscription priced per asset, with plans that differ by feature set; new pricing applies to subscriptions starting on or after 1 October 2026. As a Lansweeper Solution Partner, SMC Consulting quotes the subscription together with the implementation, so you see the full project cost in one proposal. Ask for a quote with your asset count and your sites.
Planning a CMDB or asset-discovery project?
Tell us what your inventory looks like today. We come back with a scoped proposal, not a licence quote.
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