IT and ITSM projects rarely fail on technology; they stall on scope, ownership and adoption. SMC Consulting provides PMO consulting for IT and ITSM projects: we set up the governance, plan and steer the work, report to your steering committee and keep the service running when the project goes live.
The pattern repeats: the scope grows a little every week, the tool is chosen before the processes are agreed, and nobody plans how people will actually start working the new way. The project slips, the budget follows, and go-live comes with a service desk that was never prepared for it.
A project management office (PMO) puts structure around that: one scope with a change procedure, a plan with owners and dates, a risk and issue log that is read every week, and a steering committee that takes decisions instead of receiving slides. For ITSM projects, it also plans what most project plans forget: data migration, training, communication and the first weeks after go-live. For the definition, see the difference between a PMO and project management.
SMC Consulting has run ITSM implementations and ITSM migrations since 2006. Our PMO consulting brings that experience to your IT and ITSM projects, whatever the tool.
Most of the projects we steer are ITSM projects. If the term is new to you, start with what IT service management (ITSM) is.
In short: PMO management consulting and IT project management for organisations whose projects change how IT services run.
400+ projects since 2006, 180 of them ITSM implementations: we know where these projects go wrong.
Project managers who understand change, configuration and service transition, not only Gantt charts.
RACI, steering committee, RAID log and dashboards in the tools you already use; we do not sell you a project tool.
Consultants working in French, Dutch and English, on site or remote, for as long as the project needs.
Tell us where it stands; we come back with how a PMO would take it from there.
Governance model, templates, reporting cycle and the decision rules your projects will follow, set up with your management.
A PMO run by SMC Consulting for your IT portfolio, part time or full time, until your team takes it over.
A senior project manager who takes charge of one IT or ITSM project, from kick-off to closure.
Steering committee packs, status reports and decision logs that management actually reads.
A project that slipped: we review scope, plan and risks, agree a recovery plan and run it.
Data centre, network, cloud and workplace roll-outs, with change management and the CMDB built in.
Requirements, shortlist, demos and scoring run as a project, with a decision your steering committee can defend.
Processes, configuration, integrations, data and training planned as one project with clear milestones.
Data mapping, test migrations, parallel run and cutover planned so the service desk never stops.
Objectives, scope, budget, the steering committee and the RACI agreed before any work starts.
Workstreams, milestones, dependencies and a RAID log (risks, assumptions, issues, dependencies) with owners.
A fixed reporting rhythm and a steering committee that decides on scope changes, risks and priorities.
Workstreams followed week by week; issues escalated early, changes to scope through one procedure.
Go-live prepared with the service desk, hypercare planned, lessons learned and a clean handover.
Who need one view of their IT projects and a way to decide between them.
Who want the selection, implementation or migration run as a project, not as a side task.
Whose project slipped and who need a senior project manager to get it back on track.
Infrastructure projects (data centre or cloud migrations, network refreshes, workplace roll-outs) change the services your users rely on. We run them with change management, CMDB updates and service transition built in: see IT infrastructure project management.
A PMO consultant sets up and runs the governance of your projects: scope and change control, planning, risk and issue management, reporting and the steering committee. On an ITSM project, they also plan the parts that decide adoption: data, training, communication and the first weeks after go-live.
PMO as a service means SMC Consulting runs your project management office, part time or full time, with our templates and reporting, until your own team is ready to take it over. You get the structure without hiring a permanent PMO team first.
An ITSM project changes how people work every day: agents, approvers and users. Besides configuration, it needs process design, data migration, training and a service desk ready on day one. That is why we run ITSM projects with ITIL v4 certified consultants; see ITSM implementation.
It depends on the number of projects and on what exists today. We start with the governance the current projects need (RACI, steering committee, reporting, RAID log) and extend it from there; the schedule is agreed with you once the scope is clear.
Yes. Our project managers work on site in Belgium, Luxembourg and France, or remotely, in French, Dutch and English, for the duration the project needs.
Start with the free 30-minute ITSM audit, or talk to a consultant about your project.
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