An Excel file designed by ITIL v4 consultants with 20 years of hands-on experience. IT dashboard + action plan to reduce recurring tickets. Ready to use immediately.
An operational kit, not an empty template Desc: Built on 400+ real-life projects. Every tab reflects what our consultants do in week 1 with each new client.
Real-time monitoring of your SLAs, ticket volumes, first-contact resolution rate, and backlog. Pre-configured for your executive committee.
12 actions ranked by impact and effort. Each action includes the owner, expected deliverable, and success metric. Ready to apply as early as tomorrow.
Automatically identify the few ticket types that account for most of your volume. The foundation of real problem management.
tracked week by week on one dashboard
tickets traced to their root cause
reporting from one file
KPIs defined to measure the first results
SMC Consulting supports IT teams with advisory, process structuring, and ITSM implementation. All our consultants are ITIL v4 certified. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Our methodology
Analysis of your current setup, processes, and performance indicators.
Design and documentation of processes tailored to your organization.
Tool configuration, team training, and adoption support.
KPIs defined in week 1. ROI measured and documented.
For IT Directors, CIOs, and IT Managers in companies with 500 to 10,000 employees that already have an ITSM tool in place but are still not getting the expected results: slipping SLAs, growing backlog, and reporting that is still manual.
Yes. The kit is tool-agnostic. It works with HaloITSM, Freshservice, Jira Service Management, ServiceNow, or any other tool. The processes it structures are universal.
The first indicators move on quick wins; deeper transformations take longer and are measured against the KPIs defined in week 1.
No. You receive the kit. If you want to go further, that is your choice. No automatic sales outreach, no surprise invoice.
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