See HaloITSM working on your own scenarios before you decide. In a 30-minute HaloITSM demo, an ITIL v4 certified consultant from SMC Consulting shows the agent view, the portal and the processes that matter to you. Then test it yourself in a free trial.
This is not a generic product tour. Before the call, the consultant reads the two or three use cases you gave when booking, and the demo follows them: a password reset that should never reach an agent, a major incident with forty users calling, a change that needs approval from security, an asset that has to be traced to its owner.
You talk to an ITIL v4 certified consultant who implements HaloITSM for clients in Belgium, Luxembourg and France, not to a sales representative. You can ask how something would work in your organisation, and get a straight answer, including when HaloITSM is not the right fit.
Still comparing tools? Our comparison of the 10 best ITSM tools puts HaloITSM next to the alternatives, criterion by criterion.
Pick a 30-minute slot. In the booking form, tell us two or three scenarios you want to see; the consultant prepares the demo around them.
Halo's trial gives you the full product for 30 days, with no credit card required.
During the first 15 days, a consultant helps you set up your own categories, a few services and an SLA, so you test your reality, not demo data.
Invite a few agents and requesters and run the scenarios from the demo end to end, from the portal to the report.
At the end, you know whether HaloITSM fits. If it does, we scope the first release and send one quote for licences and onboarding.
We pick from these topics according to your use cases; thirty minutes is enough for two or three of them in depth.
Queues, ticket views, the priority matrix and how an agent handles an incident from logging to resolution.
The catalogue, request forms, approvals and knowledge suggested before a user logs a ticket.
Response and resolution targets, warnings before a breach and automatic escalation.
Standard, normal and emergency changes, risk assessment and approvals with an audit trail.
Configuration items and their relations, fed by discovery, and their link to incidents and changes.
AI triage and summaries, and the dashboards your managers will read every week.
Choose a 30-minute slot in the booking calendar and note two or three scenarios.
The consultant prepares a HaloITSM instance around your scenarios.
Thirty minutes on screen share, with your questions answered as you go.
If you want to go further, you start the free trial and we guide the first 15 days.
No commitment. If HaloITSM fits, we scope the first release and send one quote.
Who have HaloITSM on their shortlist and want to see it on real cases.
Who want to see how their current processes would look in HaloITSM before planning a migration.
Who want to see both approaches side by side on the same scenario.
Thirty minutes, by video call. That is enough to cover two or three of your scenarios in depth and answer your questions. If you need more, we plan a second session with your team.
Yes. Halo offers a free trial with every feature and no credit card: 30 days, 15 of them guided by SMC Consulting. Start it from the trial button on this page.
The demo uses your scenarios, built on a demo instance; we do not need access to your data. In the trial, you can set up your own categories and services and test with a few colleagues.
No. The demo and the trial are free and without commitment. If HaloITSM fits, we propose a scope and a single quote for licences and onboarding; if it does not, we tell you. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
An ITIL v4 certified consultant who implements HaloITSM for SMC Consulting's clients, in English, French or Dutch.
Halo's list price goes from €75 to €59 per agent per month depending on volume, billed annually, with every module included; onboarding is quoted by scope. Details on the HaloITSM pricing page.
Thirty minutes with an ITIL v4 certified consultant. No commitment.
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