Halo ITSM Integrations : Connectez facilement vos outils de Service Management
Halo ITSM se positionne comme une solution ITSM complète et…
Read more
Workflow Management / Customer Engagement / Business Telephony / Process Automation
Fast-TrackYour Digital Transformation
Don’t let any challenge surprise you. At SMC Consulting we help you build your Digital Transformation strategy; automate your processes, anticipate digital trends and make strategic decisions with confidence.
Certified partners Of
We combine recognized expertise and cutting-edge solutions for an automated and tailor-made work environment.
Revolutionize your Digital
Transformation with SMC Consulting
Welcome to SMC Consulting, your trusted partner to optimize your business processes and workflows, increase customer engagement, drive project success and deliver an exceptional customer experience through industry-leading digital solutions. Regardless of the challenge you may be facing we’re here to help.
Our team of experienced Digital consultants works closely with you to anticipate trends, steer your assignments and make informed decisions. We specialize in project management, sales process management and optimization, marketing planning and advertising campaign planning. Our mission is to save you time and simplify your processes.
We fast-track your digital transformation using our expertise in Workflow Management, Automations, Customer Engagement and Customer Success. We partner with renowned partners such as HaloITSM, Freshworks, Document360, Ringover and Make to bring you industry-leading solutions that automate your operations and strengthen your customer engagement and your employees experience.
Whether you need project management, CRM, HR and recruitment tools, applicant tracking system, ITSM, Change Management, marketing campaign management, enterprise business telephony, knowledge management, SMC Consulting is your preferred partner. We focus on delivery using agile methodologies that are the result of many successful experiences within large organizations.
Why use SMC Consulting?
25 years of experience
We have been successfully serving large companies in the fields of digital transformation and information security since the advent of the Internet.
Fast and efficient solutions
Our approach is focused on managing and delivering agile projects. We work with short sprints and deliver according to a pre-agreed schedule no matter what.
The best experts in the industry
A deep understanding of the industry, from its inner workings to external trends, is invaluable. Our team pools industry expertise and develops perspectives, resources, and capabilities so we can prepare you for the challenges and opportunities ahead.
HaloITSM is a comprehensive IT Service Management platform that enables organizations to streamline their IT operations, automate workflows, and enhance service delivery through a unified service desk solution, offering robust incident management and seamless integration capabilities.
Ringover is revolutionizing enterprise telecommunications with an integrated telephony cloud solution, offering advanced collaboration and communication tools for sales teams.
Document360 delivers a powerful knowledge base platform that helps teams create, organize, and share documentation efficiently, featuring version control, content collaboration, and advanced analytics to ensure optimal knowledge management.
Apollo.io is an intelligent sales engagement and prospecting platform that empowers sales teams with data-driven insights, automated lead generation, and advanced contact management tools for enhanced B2B prospecting and revenue acceleration.
Freshworks offers software solutions for customer service, sales, and marketing, improving customer engagement.
Make offers an automation platform that allows businesses to connect their applications and processes for seamless coordination and intelligent task automation.
Optimize the way you work
with our digital toolkit
SMC Consulting has developed an innovative digital transformation toolbox to effectively meet all your business challenges. With more than 25 years of experience, serving large companies, we work with companies of all sizes and sectors, ensuring a perfect fit for your specific needs.
Our selection includes software packages like monday.com to optimize project management, Freshworks to strengthen customer engagement, and MoEngage to fine-tune your marketing strategies.
Solutions adapted to the market
and your business challenges
At SMC Consulting, we offer customized solutions to meet your specific needs. Whether you’re
looking to optimize your sales management, automate marketing, improve customer support,
or manage your projects efficiently, our experienced consultants are here to help.
Our business applications are designed to solve your business problems and maximize your results. To learn more about it, Book a meeting with Business Consultant.
Project Management Tool
Project Management Tool
Optimize your project management with our state-of-the-art tools, designed to help you effectively manage each assignment.
Discover 
Sales & CRM
Sales & CRM
Discover our CRM and sales management solutions to strengthen your customer relationships, automate your processes, and drive business growth.
Discover 
Marketing
Marketing
Optimize your marketing planning and advertising campaign management with our innovative solutions, designed to maximize the impact of your campaigns and your customers' engagement.
Discover 
Creation & Design
Creation & Design
Optimize your web agency with monday.com, the complete solution to manage your projects optimally.
Discover 
HR & Recruitment
Tool (ATS)
HR & Recruitment Tool (ATS)
Simplify human resources management with our dedicated applications, including our Applicant Tracking System (ATS) to facilitate your recruitment processes.
Discover 
Customer Engagement
& Success
Customer Engagement &
Success
Optimize the customer experience with Freshdesk, our comprehensive customer support solution. Efficiently manage support requests, respond quickly to your customers' needs, and build customer satisfaction for unparalleled success.
Discover 
IT Service Management (ITSM)
IT Service Management (ITSM)
Optimize your ITSM management and maintain an accurate inventory of your assets with our specialized solutions, integrating a CMBD for a reliable IT infrastructure.
Discover 
Chatbots & AI
Chatbots & AI
Integrate chatbots and artificial intelligence to optimize customer engagement and provide a more personalized experience for your users.
Discover Our Services
Purchasing Advice & Implementation
Our experts guide you in identifying the digital transformation solutions best suited to your specific needs. We work closely with you to understand your goals and challenges, and then help you choose the tools and technologies that will maximize your effectiveness.
Once the decision is made, we ensure a transparent and efficient implementation to ensure that you get the most out of your digital investments.
Integration & Customization
Integration and customization are key to ensuring that digital transformation solutions work in harmony with your existing processes and meet your specific needs. Our team of developers integrates the different systems and applications you need, ensuring optimal fluidity and efficiency in their use.
In addition, we customize these solutions to fit your business perfectly, maximizing their usefulness and value.
Training & Getting Started
Training and onboarding are crucial to ensure a smooth transition to new digital transformation solutions. We offer customized training programs for your team, ensuring they quickly master the tools and technologies we put in place.
Our goal is to empower you, so you can get the most out of your digital investments and manage your operations effectively.
Support & After-sales Service
Our commitment to your success doesn’t stop with implementation. We offer a comprehensive after-sales service to ensure that your digital transformation solutions continue to function optimally.
Our support team is available to answer your questions, troubleshoot issues, and provide ongoing maintenance for your systems. We’re here to support you every step of the way on your digital journey, ensuring you’re ready for the challenges ahead.
Our Areas of Intervention
From the initial collection of your business needs to the design and implementation of your workflows, SMC Consulting is here to help you streamline and automate your business operations. Using our workflow management services, we can help you coordinate and control activities within your organization to ensure the effective and efficient execution of tasks. It involves designing, executing, and monitoring workflows, which are sequences of interconnected tasks or processes.
An effective customer experience starts with a clear customer strategy: what are your ambitions, goals, and the value you want to create for your stakeholders? Our advisors are here to help you develop a clear customer vision and customer strategy that provides direction for the change plan and creates support for planned changes. Together with your employees, we then develop a valuable customer experience for your customers. With Freshworks’ suite of great software, you’ll be able to engage your customers no matter what communication channel they contact you through. You’ll also be able to deliver a better customer experience, automate communications and marketing messages, all in a fully integrated way, all under a single subscription. Learn More
At SMC Consulting, the focus is on personalizing the no-code experience, taking into account the unique structure and specific needs of your business. With a detailed analysis and in-depth understanding of your business processes, SMC Consulting guides you towards the most appropriate automation strategy. They offer meticulous project management, from selecting the ideal no-code tool to its successful implementation, ensuring that the chosen solution integrates seamlessly with your existing systems and scales with your business.
With SMC Consulting’s expertise and the power of Make, businesses can expect seamless automation and seamless integration that accelerates productivity and drives sustainable growth. Working with SMC Consulting means benefiting from a customized automation solution, designed not only to meet today’s digital challenges but also to optimize task management and empower teams.
We offer a full range of services to make better use of your data and maximize your returns. We use machine learning and artificial intelligence to provide data analytics and data visualizations. We put the results in the hands of stakeholders through the smart apps we build for you. We offer guaranteed results in two-week sprints.
Recent News & Events
IT Service : Mieux comprendre l’ITSM et son impact sur votre organisation
L’ITSM, un pilier de la transformation numérique L’IT Service Management…
Halo ITSM vs ServiceNow : Quel outil choisir pour votre service management
Dans le domaine du management et de la gestion des…
Halo ITSM API : Automatisation avancée
Découvrez comment l’API Halo ITSM révolutionne la gestion des services…
Reduce Support Tickets Using AI-Powered Self-Service
Modern businesses face a critical challenge: managing rising volumes of…
HaloITSM : la solution pour optimiser votre ITSM
HaloITSM est une solution logicielle innovante et tout-en-un pour la…
Freshservice Support : Optimisez votre ITSM
Comprendre Freshservice comme une solution de support complète Freshservice est…
Project Charter : Qu’est-ce que c’est et comment en créer un ?
« Une planification sans direction claire est vouée à l’échec.…
Créer une timeline de projet efficace : Guide complet pour un management optimal
Dans le monde du management moderne, savoir créer une timeline…
Gestion de projet agile : La méthode des sprints expliquée.
Dans le domaine de la gestion de projet Scrum, le…
HaloITSM and SMC Consulting Partner to Empower Organizations with Modern ITSM Solutions
Discover how HaloITSM and SMC Consulting are joining forces to…
Le rôle essentiel du consultant en gestion de projet pour optimiser votre entreprise
La gestion de projet est un élément clé du succès…
Comprendre la gestion de projet : méthodes, outils et compétences clés
La gestion de projet est devenue une compétence incontournable dans…
Application Ringover : guide complet pour tous les appareils
Vous cherchez une solution de téléphonie professionnelle efficace pour votre…
Optimisez la téléphonie d’entreprise avec Ringover et SMC Consulting en France
Optimisez la téléphonie d’entreprise avec Ringover et SMC Consulting en…
Boostez la communication de votre entreprise avec l’API Ringover : intégration, fonctionnalités et guide d’installation
Découvrez comment l’API Ringover peut vous aider à simplifier et…
Quel niveau de support client Ringover et Aircall offrent-ils ?
Choisir la bonne solution de téléphonie pour votre entreprise est…
Support technique pour l’application Ringover : Assistance et dépannage
Dans un environnement où la communication est au cœur de…
Ringover : Présentation de la solution de téléphonie d’entreprise
Choisir la bonne solution de téléphonie est crucial pour transformer…
Définition du rôle de Service Manager dans le cadre de l’ITSM
Dans un environnement où les services IT jouent un rôle…
Consultants ITSM : Pourquoi faire appel à un expert pour implémenter votre ITSM ?
Dans un monde où la gestion des services IT est…
ITIL Service : Le cadre essentiel pour la gestion des services IT
Dans un monde où les services informatiques sont au cœur…
Les meilleurs outils ITSM pour la gestion des services informatiques.
La gestion des services informatiques (ITSM) est au cœur de…
Change management ITSM : Optimiser la gestion des changements dans les services IT
Dans un environnement IT en constante évolution, les changements sont…
Déverrouiller la puissance du support Freshservice : Un guide complet pour des solutions ITSM efficaces
I. Introduction au support Freshservice Comprendre Freshservice comme une solution…
Intégration de Freshservice avec Office 365 : Un guide complet pour connecter vos applications.
L’intégration du logiciel Freshservice avec Office 365 est un moyen…
Déverrouiller la puissance du support Freshservice : Un guide complet pour des solutions ITSM efficaces
I. Introduction au support Freshservice Comprendre Freshservice comme une solution…
Gestion des actifs informatiques avec Freshservice : Comment ça fonctionne ?
Dans un monde où les opérations informatiques évoluent constamment, maîtriser…
Freshservice ticketing : Gérer efficacement les tickets de service
Dans un environnement où l’efficacité opérationnelle et la satisfaction des…
Intégration de Freshdesk et Freshservice : Simplifier la gestion des tickets et des services
Imaginez une solution où la gestion de votre support client…
Freshdesk vs Freshservice
freshdesk vs freshservice : quels outils choisir ? Freshworks est…
Freshservice : l’outil essentiel pour un ITSM Management efficace
Qu’est-ce que freshservice ? Freshservice est une solution de gestion…
Les métriques clés pour évaluer la performance d’un système ITSM
Découvrez comment les métriques clés peuvent transformer la performance de…
Comment migrer vers un nouveau système ITSM : Guide complet
L’ITSM Définition de l’ITSM (Gestion des Services Informatiques) La gestion…
Workflow agile : améliorer la satisfaction des employés
Définitions d’un workflow agile Un workflow agile est un outil…
Pourquoi Ringover est la solution de téléphonie idéale pour le télétravail ?
Avec l’essor du télétravail, les entreprises doivent repenser leurs outils…
Pourquoi passer à la téléphonie IP pour votre entreprise ?
À l’ère du numérique, les entreprises cherchent constamment à optimiser…
Comment la transformation digitale révolutionne les entreprises
Êtes-vous prêt à transformer votre entreprise et à rester en…
Tout ce que vous devez savoir sur Freshchat : Fonctionnalités, Intégrations
En tant que cabinet de consulting spécialisé, SMC Consulting vous…
Qu’est-ce qu’un workflow diagramme ?
Dans le monde professionnel d’aujourd’hui, l’efficacité et la clarté des…
Qu’est-ce qu’un outil ticketing ?
Découvrez la puissance d’un outil de ticketing et comment il…
Optimisez votre engagement client avec un chatbot en ligne
Dans un monde de plus en plus digitalisé, les attentes…
Customer engagement : les meilleures techniques pour fidéliser
Dans le paysage commercial actuel, où la concurrence est féroce…
Qu’est ce que le customer experience ?
Communément appelée “Customer Experience” ou CX, l’expérience client englobe toutes…
Qu’est-ce que le workflow management ?
Concepts de base du workflow management Le management de workflow,…
Quelle est la différence entre un PMO et un project management ?
Dans le monde du travail d’aujourd’hui, la gestion efficace des…
L’automatisation du service client
Importance de l’automatisation du service client L’automatisation du service client…
Qu’est-ce que la gestion de projet Scrum ?
Introduction à Scrum Dans l’arène dynamique du management de projet,…
Qu’est-ce que la gestion de projet agile ?
Dans le monde trépidant du travail, où les exigences changent…
Comment booster votre gestion de projet ?
Bien gérer ses projets n’est pas seulement une question d’organisation…
SMC Consulting Supports Cocom with EU Digital COVID Certificate
SMC Consulting implemented for the Cocom, a Freshworks’ helpdesk solution product called…
MoEngage & SMC Consulting: Empowering Brands with Insights-Led Engagement
MoEngage, a leading Insights-led Customer Engagement platform, has announced a…
MoEngage & SMC Consulting: Powering Brands with Insights-Led Engagement
MoEngage, a leading Insights-led Customer Engagement platform, has announced a…
SMC Consulting Supports Cocom in Brussels with EU Digital Covid Certificate
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product…
Customer engagement is really important for SME owners
Are you a small business owner who wants to improve…
How to Drive Customer Engagement
Here are some great statistics, compiled by SMC Consulting, on the…
When It Comes to Cybersecurity, the Small and Medium Business Community Needs to Do Better
One third of small and medium businesses (SMBs) use free,…
Customer Engagement: Why Social Media is the Best Option Right Now
Customer engagement has never been more important than it is…
US Credit Card company transforms CX with Messaging
This Finserv customer keeps CX at the front and center…
Long-term impact of #COVID19 on cybersecurity industry
It is clear that whilst efforts are being made to…
Messaging transforms financial services customer experience
The finserv industry is undergoing a radical shift driven by…
Securing remote work in the new norm
The concept of the agile and remote worker has become more prevalent…
COVID-19 changes cybersecurity roles and duties
A majority of cybersecurity professionals have said that their job…
Biases in Perceptions of Information Security Threats
As of March 2020, everyone was asked to work from…
The New Digital Customer Engagement for the New (Ab)normal
COVID-19, aka Coronavirus, has literally and figuratively changed the meaning…
SMC Consulting uses AI for personalized customer engagement
As markets begin to reopen, customers will seek special offers…
They Trust Us
Optimize your customer interactions
with effective project management tools
Our agency supports you in the implementation of project management tools adapted to your
business challenges, as well as in the deployment of your customer interactions.
business challenges, as well as in the deployment of your customer interactions.
Contact us today to book your consultation and find out how we can help you
maximize your growth opportunities.
maximize your growth opportunities.
