The Technology Stack Behind SMC Consulting’s Digital Transformation Projects
From our proprietary AI product to best in class ITSM, CRM, automation, and communication platforms, every tool we work with is selected for real operational use cases and backed by implementation expertise. We do not resell software. We configure, integrate, and operationalize platforms so they support your processes, reporting, and adoption goals across Belgium, France, Luxembourg, and Switzerland.
Proprietary AI product
Certified partner: HaloITSM, Freshworks, Make, Ringover
400+ implementations across Belgium, France and Switzerland
They Trust Us
Our Partner Ecosystem
SMC Consulting operates across two product categories. First, Aurion AI, our proprietary AI voice agent for IT support, built and owned by SMC. Second, a curated ecosystem of partner platforms we implement, configure, and integrate as certified partners, including HaloITSM, ServiceNow, Freshworks, Ringover, Apollo.io, Make, and Document360.
Aurion AI: AI Voice Agent for IT Support
Aurion AI an agent designed for IT and Customer service teams. It handles first line IT requests through natural voice interaction, answers common questions, triages incidents, and escalates to humans when needed.
Aurion AI is designed to integrate with ITSM environments, including HaloITSM implementation and consulting, to reduce repetitive ticket volume and improve service desk efficiency.
Key capabilities
- Autonomous first line IT support via voice
- Natural language support in French, English, and Dutch
- Integration with HaloITSM and ITSM workflows
- Real time escalation to human agents
- Audit trail and reporting
HaloITSM: Enterprise IT Service
Management
HaloITSM centralizes IT operations, automates incident and request workflows, and supports ITIL aligned service management across service desk teams. SMC Consulting provides end to end HaloITSM implementation and consulting for organizations in Belgium and across Europe.
We cover core capabilities such as incident management, requests, change enablement, asset management, CMDB foundations, knowledge, self service, and automation.
ServiceNow: Enterprise Grade IT Service Management
Freshworks: CRM, Support, and Marketing Automation
Ringover: Unified Business Telephony and Sales Engagement
Ringover unifies voice, SMS, and messaging for business communications and connects naturally with CRM and service platforms. As a certified Ringover partner, SMC Consulting configures Ringover environments and helps teams operationalize reporting, routing, and integrations.
Apollo.io: B2B Sales Intelligence and Lead Generation
Make: No Code Automation for Connected Business Processes
Make is a no code integration and automation platform used to connect tools and remove manual data transfers across systems. As a certified Make partner, SMC Consulting builds automation scenarios from simple integrations to multi step workflow architectures across your ecosystem.
Make is frequently paired with platforms such as monday.com, HaloITSM, Freshworks, and Apollo.io to connect workflows across teams and improve operational consistency.
Document360: Knowledge Base and Documentation Platform
