ServiceNow ITSM TCO: business case and value realisation
Learn how to assess ServiceNow ITSM TCO, build a robust business case, model lifecycle costs, and prove ITSM value realisation before committing budget.
Read more →Partner Products Behind SMC Consulting’s Digital Transformation Projects
From our proprietary AI product to best in class ITSM, CRM, automation, and communication platforms, every tool we work with is selected for real operational use cases and backed by implementation expertise. We configure, integrate, and operationalize platforms so they support your processes, reporting, and adoption goals across Belgium, France, Luxembourg, and Switzerland.
Certified partner: HaloITSM, ServiceNow, Freshworks, Aurion AI, Make, Ringover
400+ implementations across Belgium, France and Switzerland
They Trust Us
Our Partner Ecosystem
SMC Consulting operates across two product categories. First, Aurion AI, a partner solution that adds AI voice and chat capabilities to existing ITSM environments. Second, a curated ecosystem of partner platforms we implement, configure, and integrate as certified partners, including HaloITSM, ServiceNow, Freshworks, Ringover, Apollo.io, Make, and Document360.
Aurion AI: AI Voice Agent for IT Support
Aurion AI an agent designed for IT and Customer service teams. It handles first line IT requests through natural voice interaction, answers common questions, triages incidents, and escalates to humans when needed.
Aurion AI is designed to integrate with ITSM environments, including HaloITSM implementation and consulting, to reduce repetitive ticket volume and improve service desk efficiency.
Key capabilities
- Autonomous first line IT support via voice
- Natural language support in French, English, and Dutch
- Integration with HaloITSM and ITSM workflows
- Real time escalation to human agents
- Audit trail and reporting
HaloITSM: Enterprise IT Service
Management
HaloITSM centralizes IT operations, automates incident and request workflows, and supports ITIL aligned service management across service desk teams. SMC Consulting provides end to end HaloITSM implementation and consulting for organizations in Belgium and across Europe.
We cover core capabilities such as incident management, requests, change enablement, asset management, CMDB foundations, knowledge, self service, and automation.
ServiceNow: Enterprise Grade IT Service Management
ServiceNow is an enterprise platform for IT service management and digital workflows at scale. It supports incidents, requests, changes, CMDB, knowledge, self service, and broader workflow automation for complex environments.
SMC Consulting provides ServiceNow ITSM consulting and implementation aligned with ITIL 4 best practices, focusing on practical workflows, configuration, integrations, and adoption.
Freshworks: CRM, Support, and Marketing Automation
Freshworks is a suite for customer and employee engagement, including customer support, ITSM, CRM, marketing automation, and chat. As a certified partner, SMC Consulting supports Freshworks selection, configuration, integrations, and adoption across sales, service, and marketing teams.
Ringover: Unified Business Telephony and Sales Engagement
Ringover unifies voice, SMS, and messaging for business communications and connects naturally with CRM and service platforms. As a certified Ringover partner, SMC Consulting configures Ringover environments and helps teams operationalize reporting, routing, and integrations.
Apollo.io: B2B Sales Intelligence and Lead Generation
Make: No Code Automation for Connected Business Processes
Make is a no code integration and automation platform used to connect tools and remove manual data transfers across systems. As a certified Make partner, SMC Consulting builds automation scenarios from simple integrations to multi step workflow architectures across your ecosystem.
Make is frequently paired with platforms such as monday.com, HaloITSM, Freshworks, and Apollo.io to connect workflows across teams and improve operational consistency.
Document360: Knowledge Base and Documentation Platform
Document360 helps IT, support, and operations teams create, manage, and publish documentation with collaboration features, versioning, and analytics. SMC Consulting implements Document360 as a standalone knowledge base or as part of ITSM and customer support programs.
Not Sure Which Platform Is Right for You?
Our consultants do not start with a product. We start with your processes, constraints, and goals. If you are evaluating platforms or considering a migration, book a free consultation and get an independent assessment before committing to a tool or a scope.
Latest insights
Audit-ready ITSM on ServiceNow: controls, traceability and compliance by design
ServiceNow ITSM compliance turns everyday incidents, changes, approvals, and records into audit-ready evidence through governed workflows, controls, dashboards, and continuous improvement.
Read more →
AIOps vs traditional monitoring: what actually works for mid-market IT in 2026
AIOps vs monitoring is not an either/or choice. Learn how mid-market IT teams can combine visibility, event correlation, noise reduction and ITOM strategy.
Read more →