SMC Consulting implements and resells three products that cover the core of IT service management: HaloITSM runs the service desk, Lansweeper tells it which assets you own, and Document360 lets users find answers before they open a ticket. We also implement ServiceNow, and connect AurionAI, an AI helpdesk for IT support made by our partner AurionAI SRL, to your ITSM.
HaloITSM is where incidents, requests, problems, changes and service levels are managed. Lansweeper scans your network and cloud and feeds the HaloITSM CMDB with the devices, software and users it finds, so an incident is linked to the right asset without anyone typing it in. Document360 holds the knowledge base your users search before they contact the service desk, and the articles your agents send them.
Each product works on its own and can be bought without the others. Together they give a service desk the three things it needs: a tool to run the work, an accurate view of what it supports, and answers users can find themselves.
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
SMC Consulting is first an independent ITSM consultancy: the home page shows the consulting services around these products.
These are the ITSM products we supply and implement; for every other platform, we advise independently.
Our pickThe ITIL processes a mid-size IT team needs, out of the box: incidents, requests, problems, changes, CMDB and a self-service portal, at one price per agent with all modules included.
Resold and implementedFinds the devices, software and users on your network and in the cloud, and keeps the CMDB up to date without manual inventories.
Resold and implementedA knowledge base your users can actually search, with versioning, review workflows and analytics that show which answers are missing.
We do not just sell licences: our own consultants configure, connect and support each of the three, with the same method we use on ITSM projects.
Licences, implementation, integration and support from the same team, with no hand-off between a reseller and an integrator.
Lansweeper data flows into the HaloITSM CMDB, and Document360 answers the questions that would otherwise become tickets.
We tell you up front when we can supply a licence, and we recommend another platform when it fits you better.
HaloITSM, Lansweeper and Document360 licences, quoted together with onboarding and adjusted as your team grows.
The vendor's standard configured first, then the connections between the three products and with your other tools.
Support after go-live, upgrades and the next improvements, with results reviewed after six months.
Implementation partnerFor large groups that run IT, HR and other departments on one governed platform, we implement and optimise ServiceNow ITSM. We are an implementation partner, not a reseller.
AurionAIPartnerMade by AurionAI SRL, our partner: an AI helpdesk that answers IT support calls, chats and emails 24/7 and creates the ticket in your ITSM. We connect it to your ITSM and set up the knowledge base.
Where your service desk stands, and which product matters first. A maturity score and your three priorities.
See it with your own scenarios: a 30-day HaloITSM trial, 15 days of it guided by SMC Consulting, or a demo of Lansweeper and Document360.
One quote for licences and onboarding, then configuration, the integrations between the products and training for your teams.
Your teams run the tools; we stay for support, upgrades and the next improvements, with results reviewed after six months.
HaloITSM is our pick for the service desk, and we advise on ten ITSM platforms to find the one that fits your organisation.
A shortlist and a weighted decision grid built on your requirements, users and budget.
30 minutes with a senior consultant: a maturity score and your three priorities.
Yes. We supply HaloITSM, Lansweeper and Document360 licences together with implementation and support, and we tell you so up front.
Yes, and you can check it. We advise on 10 ITSM platforms and recommend another one when it fits you better. For ServiceNow, for example, we are an implementation partner, not a reseller. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Yes. Each product works on its own: Lansweeper also feeds other ITSM tools, and Document360 can serve any service desk. They give the most together, but you do not have to start with all three.
AurionAI is an AI helpdesk for IT support made by AurionAI SRL, a separate company and our partner. It answers calls, chats and emails 24/7, solves the request or creates the ticket in your ITSM, and works with HaloITSM and other ITSM platforms. SMC Consulting connects it to your ITSM and sets up the knowledge base. See AurionAI.
No. We are a ServiceNow implementation partner: we implement and optimise ServiceNow ITSM, but we do not resell its licences. See ServiceNow ITSM.
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