Every SMC Consulting consultant is ITIL v4 certified. It is the common ground of our ITIL consulting work: ITSM audits, tool selection, implementation, migration and service desk optimisation, delivered on site or remotely across Belgium, Luxembourg and France.
ITIL 4 is the most widely used framework for IT service management. A certified consultant has been examined on its concepts: the service value system, the guiding principles, and the practices behind incident, request, problem and change management, service levels and the configuration management database (CMDB).
On a project, that means your process owners, your service desk and your consultant use the same words for the same things from the first workshop. Nobody spends the first weeks agreeing on what a problem is or when a change needs approval.
A certificate does not replace field experience, and we do not present it that way. Our consultants combine ITIL v4 with the 180 ITSM implementations and 40+ migrations SMC Consulting has delivered, and they adapt the framework to your organisation instead of reciting it.
Processes are built on a proven reference model, not invented project by project. Gaps in incident, change or service level management surface during design, not after go-live.
Change enablement with clear approval rules and a CMDB you can trust: fewer changes break production, and the ones that do are traced back faster.
Clear categories, priorities and escalation paths, knowledge linked to incidents, and problem management that removes root causes, so the same tickets stop coming back.
ITIL 4 starts from the value a service delivers. Service levels and reports are agreed with the business in its own terms, not only as ticket counts.
The same ITIL v4 certified consultants work across our six ITSM consulting services. Deliverables, duration and team for each service are on the ITSM consulting services page.
30 minutes with a senior consultant: a maturity score and your 3 priorities.
A shortlist and a decision grid built on your requirements, users and budget.
Scoping, configuration and adoption on the platform you choose.
Backlog, SLAs and adoption improved without starting from scratch.
Asset inventory, 24h/72h incident reporting and evidence, built into your ITSM.
Partner status
Certified HaloITSM partner
ServiceNow implementation partnerWe recommend the platform that fits your requirements, users and budget. HaloITSM is our pick for most mid-size and large organisations, and we are a ServiceNow implementation partner.
HaloITSM
Our pick · certified partner
ServiceNow ITSM
Implementation partner
Freshservice
We advise, implement and migrate
Jira Service Management
We advise, implement and migrate
TOPdesk
We advise, implement and migrate
EasyVista Service Manager
We advise, implement and migrate
Ivanti Neurons for ITSM
We advise, implement and migrate
Xurrent (formerly 4me)
We advise, implement and migrate
GLPI
We advise, implement and migrate
ManageEngine ServiceDesk Plus
Not yet delivered by SMC Consulting
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
For a side-by-side view, read our comparison of the 10 best ITSM tools, or see why HaloITSM is our pick.
ITIL 4 is a framework, not a recipe. This is where it shows in our engagements. New to the subject? Start with what IT service management is.
We compare your practices with ITIL 4: what exists, what is written down and what your tool really enforces. The free 30-minute audit gives a first maturity score; the two-week diagnosis goes practice by practice.
Incident, request, problem, change enablement and service level management, designed for your size and your teams, with only the controls you need.
We configure the platform's standard first: categories, priorities, SLAs, workflows and the CMDB model, on HaloITSM, ServiceNow or the tool you already run.
Service levels, backlog, resolution times and satisfaction reported in a form management and the business can act on, with a named owner for each practice.
Results reviewed after six months against the baseline set at the start, and the next improvements agreed. In ITIL 4, continual improvement is a practice in its own right.
The free 30-minute ITSM audit with a senior ITIL v4 certified consultant: a maturity score and your three priorities.
Who need an independent view of their service management and a plan they can defend to their management.
Facing a growing backlog, SLAs that slip or a tool the team works around instead of with.
For incident, problem, change or service level management, who want a practice that works day to day, not just a document.
Yes. Every SMC Consulting consultant is ITIL v4 certified, from the senior consultant who runs your free audit to the consultants who configure your platform. We treat it as a minimum: it guarantees a shared vocabulary, and field experience does the rest.
ITIL 4 Foundation is the entry-level certification: it covers the key concepts, the guiding principles and the purpose of the main practices. The higher modules, now run by PeopleCert, go deeper into creating, delivering and supporting services, driving stakeholder value or directing and improving IT, and lead to designations such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
On most ITSM projects, Foundation provides the shared language. Having designed and run these practices in real service desks matters more than the level of the certificate.
Yes. SMC Consulting is based in Belgium, and our consultants work on site or remotely across Belgium, Luxembourg and France.
No. We do not hand your project to a third-party subcontractor. SMC Consulting consultants do the work, on site or remotely.
SMC Consulting is a certified HaloITSM partner and a ServiceNow implementation partner. Our consultants also advise on, implement and migrate Freshservice, Jira Service Management, TOPdesk, EasyVista, Ivanti Neurons for ITSM, Xurrent and GLPI. ManageEngine ServiceDesk Plus is not yet delivered by SMC Consulting. Vendor certifications vary from one consultant to another; ask us for those of the team proposed for your project.
30 minutes with a senior ITIL v4 certified consultant: a maturity score and your three priorities. Free, no commitment.
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