Insights, guides, and updates from SMC Consulting.
In today's work environment, effective project management is essential for any business's success. However, the terms "PMO" (Project Management Office) and "project management" are often confused. SMC Consulting helps you clarify these two concepts to optimize their use within your organization. What is project management? Project management is a crucial discipline in conducting and delivering…
Read more
\n Importance of Customer Service Automation \n\n Customer service automation is a crucial strategy for businesses seeking to optimize their operational efficiency while improving user experience. By integrating advanced technological solutions, companies can respond more quickly and accurately to customer needs, which is essential in a competitive business environment. Automation also helps standardize responses and…
Read more
\n Introduction to Scrum \n\n In the dynamic arena of project management, one star shines with particular intensity: Scrum. This agile method, recognized for its flexibility and efficiency, is revolutionizing how teams approach complex projects. But what exactly is Scrum, and why does it generate so much enthusiasm? Let's dive together into the world of…
Read more
\n In today's fast-paced work environment, where requirements change as quickly as social media trends, one project management method has emerged as the key to flexibility and efficiency: agile project management. But what makes this approach so essential in the modern business landscape? Let's dive into the world of agility to unravel its secrets. \n\n…
Read more
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects valuable…
Read more
Freshworks gave us the privilege to be put in the spotlight in their monthly newsletter. In fact SMC Consulting, since the beginning of its partnership with Freshworks, two years ago has put every effort in its power to serve and delight its customers. This of-course went through the offering new and innovative solutions coupled with…
Read more
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects…
Read more
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.
Read more
How do you cope with the transition from ITSM to ESM? What does the future of ITSM hold? Which skills and tools will be required to keep up with the changes happening? How can you leverage the current crisis and benefit from it? How can you turn this into business opportunities and boost employee engagement? These are just a few questions we will look into and explore. during the ITSM Meetup Benelux on Friday 10 December.
Read more
Are you a small business owner who wants to improve customer engagement on their website? If so, you’re in the right place. There are plenty of factors you should consider when attempting to increase traffic and sales through engagement.
Read more
Here are some great statistics, compiled by SMC Consulting, on the state of customer engagement today. The best ways to engage consumers are: Surprise offers or gifts for being a customer (61%) More convenient shopping process (50%) Solving a problem or question (45%) Recommending products based on needs (27%) Keeping customers up to date on the latest news and products (23%) Welcoming customers when they visit (20%) Engaging customers on social media (9%)
Read more
One third of small and medium businesses (SMBs) use free, consumer-grade cybersecurity tools, one fifth maintain no endpoint security, and 43 percent have no cybersecurity defence plans, placing their business-critical assets at risk. This is a critical oversight. The economic fallout from COVID-19 is a stark reminder that SMBs make up the vast majority of the nation’s businesses at the local level. Small businesses comprise 99.9 percent of all businesses and employ nearly half of all workers.
Read more