Category: ITSM
Halo ITSM vs ServiceNow Features: Full Comparison for SMBs
Compare halo itsm vs servicenow features for SMBs. Get insights on pricing, integrations, and migration. Find out which ITSM solution best fits your business needs.
ITSM Vendor Evaluation Criteria: 2025 Guide to Choosing the Best ITSM Tool
Estimated reading time: 9 minutes Key Takeaways The ITSM vendor evaluation criteria are essential for an objective and low-risk selection of ITSM tools in 2025, especially given the rapid trends in AI, cloud, and the hybrid workforce. A structured approach, utilizing vendor scoring matrices and checklists, directly enhances business alignment, compliance, and digital transformation success.…
Halo ITSM Licensing Cost Breakdown: TCO, ROI, and Reducing Costs
Estimated reading time: 11 minutes Key Takeaways Halo ITSM licensing is clear, transparent, and per-agent—with no hidden mandatory upgrades or feature gating. Total cost of ownership (TCO) for Halo ITSM is easy to calculate and can be significantly lower than legacy ITSM vendors, especially with large agent counts, thanks to automation and self-service functionalities. Most…
ITSM Vendor Evaluation Criteria: RFP Guide and Tool Selection 2025
ITSM: A Pillar of Digital Transformation IT Service Management (ITSM) is a key factor for today’s businesses, which seek not only to optimize their IT services but also to align these processes with their strategic objectives. At the core of ITSM is the approach to structuring service management using frameworks such as ITIL. This approach…
IT Service : Mieux comprendre l’ITSM et son impact sur votre organisation
ITSM, a pillar of digital transformation IT Service Management (ITSM) is a key factor for today’s businesses, which seek not only to optimize their IT services but also to align these processes with their strategic objectives. At the heart of ITSM lies the approach of structuring service management using frameworks such as ITIL. This approach…
Halo ITSM vs ServiceNow : Quel outil choisir pour votre service management
In the field of IT service management, choosing the right product is crucial for any company looking to optimize its processes. This article compares Halo ITSM and ServiceNow. Discover how Halo ITSM and its halo desk solution, with its essential features and competitive pricing, can improve incident and data management within your organization. Do you…
Halo ITSM API: advanced automation
Discover how the Halo ITSM API is revolutionizing IT service management through advanced automation and seamless integration. In this article, we explore in detail how this innovative solution works and its benefits for optimizing service and incident management within your organization. Do you want to accelerate your digital transformation? SMC Consulting offers cutting-edge solutions that…
Reduce Support Tickets Using AI-Powered Self-Service
Modern businesses face a critical challenge: managing rising volumes of user support requests while maintaining operational efficiency. Traditional help desks are often overwhelmed, leading to slower response times, frustrated employees or customers, and higher costs. But what if you could empower users to resolve issues independently—before they even submit a ticket? In our upcoming webinar,…
HaloITSM : la solution pour optimiser votre ITSM
Estimated reading time: 7 minutes HaloITSM is an innovative, all-in-one software solution for IT management, designed to meet the ITSM, IT service, and incident resolution needs of businesses. This article guides you through HaloITSM, an ITSM software that leverages proven ITIL processes to improve IT management, automate tasks, and optimize team productivity. Do you want…
Freshservice Support : Optimisez votre ITSM
Estimated reading time: 9 minutes Freshservice Support: Optimize your ITSM Understanding Freshservice as a complete support solution Freshservice is designed as a comprehensive support solution, offering businesses an all-in-one software for managing IT services. With its robust features and ability to integrate with other tools, Freshservice enables businesses to efficiently respond to diverse customer requests while…
