Insights, guides, and updates from SMC Consulting.
Learn how ServiceNow multi-country ITSM lets you run one regional instance for France, Belgium and Luxembourg, unifying ITIL processes, SLAs and reporting while preserving local language, compliance and approval specifics.
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Detailed HaloITSM vs Freshservice comparison for mid-market ITSM buyers in 2026, with Jira Service Management as a key reference for Atlassian and DevOps-focused teams.
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Explore the main ServiceNow implementation risks mid-sized organisations face and how a specialised regional partner helps de-risk ITSM rollouts in Belgium and France.
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Discover how observability ITSM connects logs, metrics, traces and ITOM data to create powerful incident resolution signals that cut MTTR and enable proactive, data-driven operations.
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Explore how ServiceNow ITSM KPIs transform raw incident, request, change, and SLA data into clear proof of ITSM value realisation, performance gains, and better decisions.
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Discover how FinOps ITSM integration embeds cloud cost control into ServiceNow, turning anomalies, budgets, and optimization into governed, automated workflows.
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Learn how XLA metrics help IT leaders go beyond SLAs to measure real user experience. See how satisfaction, effort, and sentiment data turn ITSM into a user-focused practice.
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Understand how NIS2 CMDB requirements transform your CMDB into a central control for asset visibility, risk management and incident reporting, with a practical data model, ITAM integration and roadmap to boost EU cyber resilience.
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Explore ServiceNow CMDB best practices to improve data quality, governance, and IT asset management. Learn how a well-governed CMDB becomes a reliable IT decision engine.
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Explore how agentic AI ITSM will reshape the service desk in 2026. Learn key concepts, practical use cases, governance essentials, and how HaloITSM and ServiceNow AI agents enable safe automation.
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Explore how an ITIL 4 operating model ServiceNow approach transforms ITIL 4 guidance into a practical ITSM target operating model with workflows, CMDB, value streams, and governance.
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Discover how an ITSM self-service portal reduces support workload, speeds resolution, and improves ROI. Learn what features to look for, how pricing works, and how to evaluate demos.
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