Blog

Welcome to the SMC Consulting blog, where our expert team shares insights, perspectives, and practical guidance on the technology trends and business challenges that matter most to Belgian organizations. Our blog content spans the full range of SMC Consulting's expertise, providing valuable knowledg…

7 articles

SMC Consulting Partners with ServiceNow for IT Service Solutions

Press Release – Brussels, December 12, 2025 SMC Consulting partners with ServiceNow, the world's leading IT Service Management (ITSM) platform. Together, we support organizations in structuring, automating, and governing IT service management processes. Moreover, this partnership reinforces SMC Consulting’s ability to support large organizations and international groups through robust, scalable and performance driven solutions. ServiceNow:…

February 19, 2025

Reduce Support Tickets Using AI-Powered Self-Service

Modern businesses face a critical challenge: managing rising volumes of user support requests while maintaining operational efficiency. Traditional help desks are often overwhelmed, leading to slower response times, frustrated employees or customers, and higher costs. But what if you could empower users to resolve issues independently—before they even submit a ticket? In our upcoming webinar,…

freshservice support itsm smc consulting

January 27, 2025

Freshservice Support : Optimisez votre ITSM

Estimated reading time: 9 minutes Freshservice Support: Optimize your ITSM Understanding Freshservice as a complete support solution Freshservice is designed as a comprehensive support solution, offering businesses an all-in-one software for managing IT services. With its robust features and ability to integrate with other tools, Freshservice enables businesses to efficiently respond to diverse customer requests while…

December 16, 2024

Project Charter: What is it and how do I create one?

Estimated reading time: 8 minutes “Planning without a clear direction is doomed to failure.” If this quote resonates with you, it means you understand the importance of a solid structure for the success of any project. A project charter is much more than just an administrative document: it is the foundation upon which the effective…

November 28, 2024

Support technique pour l’application Ringover : Assistance et dépannage

Estimated reading time: 6 minutes Table of contents Qu’est-ce que le support technique de Ringover ? Comment contacter le support technique de Ringover ? SMC Consulting : Votre partenaire pour un support technique renforcé Les fonctionnalités de Ringover optimisées grâce au support Pourquoi choisir SMC Consulting pour l’assistance Ringover ? Conclusion : Assurez une expérience…

November 27, 2024

Ringover : Présentation de la solution de téléphonie d'entreprise

Estimated reading time: 14 minutes Table of contents Pourquoi Ringover ? Découvrez la puissance d'une téléphonie innovante Les solutions Ringover à la loupe Maximisez l'efficacité de votre équipe avec les intégrations Ringover SMC Consulting : Votre passerelle vers Ringover Choisir la bonne solution de téléphonie est crucial pour transformer vos opérations d'entreprise. Ringover transcende le…

November 22, 2024

Defining the Service Manager role within ITSM

\n Estimated reading time: 6 minutes \n\n\n\n Table of contents Qu’est-ce qu’un Service Manager ? Quelles compétences sont requises pour être un Service Manager performant ? HALO ITSM et SMC Consulting : Vos alliés dans la gestion des services IT Pourquoi le rôle de Service Manager est-il crucial pour les entreprises modernes ? Conclusion :…