Blog

Welcome to the SMC Consulting blog, where our expert team shares insights, perspectives, and practical guidance on the technology trends and business challenges that matter most to Belgian organizations. Our blog content spans the full range of SMC Consulting's expertise, providing valuable knowledg…

5 articles

SMC Consulting Partners with ServiceNow for IT Service Solutions

Press Release – Brussels, December 12, 2025 SMC Consulting partners with ServiceNow, the world's leading IT Service Management (ITSM) platform. Together, we support organizations in structuring, automating, and governing IT service management processes. Moreover, this partnership reinforces SMC Consulting’s ability to support large organizations and international groups through robust, scalable and performance driven solutions. ServiceNow:…

February 19, 2025

Reduce Support Tickets Using AI-Powered Self-Service

Modern businesses face a critical challenge: managing rising volumes of user support requests while maintaining operational efficiency. Traditional help desks are often overwhelmed, leading to slower response times, frustrated employees or customers, and higher costs. But what if you could empower users to resolve issues independently—before they even submit a ticket? In our upcoming webinar,…

freshservice support itsm smc consulting

January 27, 2025

Freshservice Support: Optimise Your ITSM

Estimated reading time: 9 minutes Freshservice Support: Optimize your ITSM Understanding Freshservice as a complete support solution Freshservice is designed as a comprehensive support solution, offering businesses an all-in-one software for managing IT services. With its robust features and ability to integrate with other tools, Freshservice enables businesses to efficiently respond to diverse customer requests while…

December 16, 2024

Project Charter: What is it and how do I create one?

Estimated reading time: 8 minutes “Planning without a clear direction is doomed to failure.” If this quote resonates with you, it means you understand the importance of a solid structure for the success of any project. A project charter is much more than just an administrative document: it is the foundation upon which the effective…

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SMC Consulting Partners with ServiceNow for IT Service Solutions

Reduce Support Tickets Using AI-Powered Self-Service

Freshservice Support: Optimise Your ITSM

Project Charter: What is it and how do I create one?