IT Asset Management (ITAM) in HaloITSM
Track what you own, where it lives, and how it’s used. We implement HaloITSM so you control asset lifecycles—procure → deploy → support → retire—linking assets to services/CIs for faster incident resolution and safer change. HaloITSM includes native asset & configuration management that ties into ITIL practices.
Related
Why HaloITSM for ITAM
Single source of truth
Centralize hardware, software, contracts and owners; relate assets to services/CIs for impact awareness.
Discovery-first accuracy.
Pull real-time device data from your tooling instead of manual spreadsheets. See integrations below.
Operational outcomes
Link assets on tickets to speed diagnosis; use CMDB relations
for change risk checks. (Pairs with our CMDB setup.)
Popular ITAM integrations
we deliver
- Microsoft Intune: import managed devices; requires
delegated Graph permission. - Lansweeper: bring discovered hardware/software and
relationships into HaloITSM to seed/refresh inventory. - Jamf: import macOS/iOS/iPadOS computers & mobile
devices, including multi-tenant Jamf instances. - Virima: automated discovery + service mapping that feeds
Halo’s CMDB for impact analysis.
supported connectors.
How SMC delivers (FR/BE/LU)
- Design: asset classes, attributes, owners, lifecycle states; map to services/SLAs.
- Connect & import: Intune/Lansweeper/Jamf feeds; baseline loads; reconcile duplicates.
- Operationalize: link assets in Incidents/Changes, set audit & warranty fields, dashboards for refresh/compliance.
- Govern: monthly accuracy checks; CSI improvements for deflection and TCO.
Frequently Asked Questions.
ITAM manages asset lifecycle, cost and compliance; the CMDB focuses on relationships and service impact. Use both together (see our CMDB page).
Use discovery sources: Intune (managed devices), Lansweeper (broad discovery), Jamf (Apple endpoints). We wire these to Halo and schedule refreshes.
Yes-HaloITSM supports software/contract fields and ownership; Lansweeper data helps keep software inventories current.
Both—Virima’s discovery and service mapping improve accuracy for asset data and relationships used by HaloITSM.
