IT Asset Management (ITAM) in HaloITSM
Track what you own, where it lives, and how it’s used. We implement HaloITSM so you control asset lifecycles—procure → deploy → support → retire linking assets to services/CIs for faster incident resolution and safer change. HaloITSM includes native asset & configuration management that ties into ITIL practices.
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Why HaloITSM for ITAM
Single source of truth
Centralize hardware, software, contracts and owners; relate assets to services/CIs for impact awareness.
Discovery-first accuracy.
Pull real-time device data from your tooling instead of manual spreadsheets.
Operational outcomes
Link assets on tickets to speed diagnosis; use CMDB relations for change risk checks. (Pairs with our CMDB setup.)
Popular ITAM integrations we deliver
- Microsoft Intune: import managed devices; requires delegated Graph permission Device Management Managed Devices.Read.All.
- Lansweeper: bring discovered hardware/software and relationships into HaloITSM to seed/refresh inventory.
- Jamf: import macOS/iOS/iPadOS computers & mobile devices, including multi-tenant Jamf instances.
- Virima: automated discovery + service mapping that feeds HaloITSM’s CMDB for impact analysis.
Need others? Ask—we can add more via Halo guides & supported connectors.
How SMC delivers (FR/BE/LU)
- Design: asset classes, attributes, owners, lifecycle states; map to services/SLAs.
- Connect & import: Intune/Lansweeper/Jamf feeds; baseline loads; reconcile duplicates.
- Operationalize: link assets in Incidents/Changes, set audit & warranty fields, dashboards for refresh/compliance.
- Govern: monthly accuracy checks; CSI improvements for deflection and TCO.
Frequently Asked Questions.
Use discovery sources: Intune (managed devices), Lansweeper (broad discovery), Jamf (Apple endpoints). We wire these to HaloITSM and schedule refreshes.
Yes HaloITSM supports software/contract fields and ownership; Lansweeper data helps keep software inventories current.
