SMC Consulting uses AI for personalized customer engagement

[vc_row type=”vc_default”][vc_column][vc_column_text]As markets begin to reopen, customers will seek special offers and online options.

“Companies who are adept at engaging their customers with relevant AI-driven messages will have an edge in capturing the business that’s still out there, along with the pent up demand,”

The packages, help companies “consolidate virtual customer engagement on a single, cost-efficient platform that covers the entire individual lifecycle of each and every consumer, is fully automated with on-demand capabilities and is truly driven by artificial intelligence.”

Working continuously in the background, SMC Consulting provides automated, personalized, virtual customer engagement 24 hours per day. The company says that with its virtual customer engagement platform, companies can create lasting relationships with sales and service customers by using consistent, relevant, AI-driven communications to keep in front of them.

The company describes the platform as “an extension of a companie’s marketing team.” It can work on autopilot and help customize and control communications that target specific consumers.

SMC Consulting says it helps dealers by pinpointing active in-market shoppers and providing a scored list that identifies opportunities before customers buy elsewhere.

Results for SMC Consulting’s packaged solutions are guaranteed, and they are tied to a dealer’s linked sales and repair orders.

SMC Consulting says it conducted a multi-year study with RXA and Experian showing that AI-driven consumer lifecycle marketing leads to a 23% increase in repeat sales.

“This is a time when technology can provide dealers with an enormous edge, And SMC Consulting’s new packages make this technology accessible to many more dealers across Europe.”[/vc_column_text][/vc_column][/vc_row]