Self-Service Portal in HaloITSM (ITIL 4)
Reduce ticket volume and speed fulfilment. We implement a branded self-service portal in HaloITSM so employees can request services, check status and find answers—aligned to ITIL 4 service desk guidance. AtlassianInvGate Blog
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Why HaloITSM for ITAM
Single source of truth
Centralize hardware, software, contracts and owners; relate assets to services/CIs for impact awareness. HaloITSM
Discovery-first accuracy.
Pull real-time device data from your tooling instead of manual spreadsheets. See integrations below.
Operational outcomes
Link assets on tickets to speed diagnosis; use CMDB relations for change risk checks. (Pairs with our CMDB setup.)
Popular ITAM integrations we deliver
- Microsoft Intune: import managed devices; requires delegated Graph permission
DeviceManagementManagedDevices.Read.All.HaloITSM - Lansweeper: bring discovered hardware/software and relationships into HaloITSM to seed/refresh inventory. Lansweeper
- Jamf: import macOS/iOS/iPadOS computers & mobile devices, including multi-tenant Jamf instances. HaloITSM
- Virima: automated discovery + service mapping that feeds Halo’s CMDB for impact analysis. Virima
Need others? Ask—we can add more via Halo guides & supported connectors. HaloITSM
How SMC delivers (FR/BE/LU)
- Design: asset classes, attributes, owners, lifecycle states; map to services/SLAs.
- Connect & import: Intune/Lansweeper/Jamf feeds; baseline loads; reconcile duplicates. HaloITSMLansweeper
- Operationalize: link assets in Incidents/Changes, set audit & warranty fields, dashboards for refresh/compliance.
- Govern: monthly accuracy checks; CSI improvements for deflection and TCO.
Frequently Asked Questions.
ITAM manages asset lifecycle, cost and compliance; the CMDB focuses on relationships and service impact. Use both together (see our CMDB page). HaloITSM
Use discovery sources: Intune (managed devices), Lansweeper (broad discovery), Jamf (Apple endpoints). We wire these to Halo and schedule refreshes. HaloITSM Lansweeper
Yes-HaloITSM supports software/contract fields and ownership; Lansweeper data helps keep software inventories current. Lansweeper
Both—Virima’s discovery and service mapping improve accuracy for asset data and relationships used by HaloITSM. Virima
Start with Intune for device inventory, then add Lansweeper for breadth; tie owners/roles to Entra ID and use Teams for notifications. HaloITSM Lansweeper
