SMC Consulting transform the way
organisations operate
As a leading Digital Transformation Consulting firm in Belgium, SMC Consulting partners with CIOs and
business leaders across Belgium, France, Luxembourg, and Switzerland to build operations that are
smarter, faster, and more resilient — from IT Service Management to AI-powered business automation. Contact us to start your transformation.
They Trust Us
Who we are
A successful project is not measured at go-live.
It is measured in teams that work differently. Processes that run without friction. Managers who can finally focus on strategy instead of the crisis of the day.
Since 1995, SMC Consulting has been building these operational foundations for demanding organisations across Belgium, France, Luxembourg, and Switzerland. ITSM is where we started. The full scope of your operations is where we work: IT, sales, support, workflows, AI.
All our engineers are ITIL v4 certified.
Years in the field
Projects completed
Active clients
Countries BE.FR.LU.CH
What we do
One standard of excellence. Three dimensions.
IT Service Management
Our core expertise
ITIL v4 process design, HaloITSM, Freshservice implementation and ServiceNow consulting, operational governance. 400 projects completed. Every engineer on our team is ITIL v4 certified, from process design through to go-live.
Digital Transformation
The same standard, applied across your entire business
CRM and Sales Intelligence, Customer Engagement, Workflow Automation — no-code integrations with Make, monday.com, Apollo.io, Ringover, Freshsales, and Document360. Your sales, support, and operations teams deserve the same rigour as your IT.
Aurion AI
Our new product.
Your operational advantage.
Aurion AI is our AI Voice Agent solution for IT support, created by SMC Consulting. It automatically handles L1 support calls: password resets, ticket status checks, recurring incidents, service requests. By phone, browser, or mobile app. 60% of L1 calls are repetitive. Aurion AI resolves them in seconds, 24/7.
Learn more at aurionai.net
WhySMC Consulting?
We never exceed a budget
25 years. 400 projects. No exceptions. Short cycles,
proactive communication, zero surprises.
One partner for your entire stack
ITSM, CRM, support, sales, automation, AI. One team.
One standard. No vendors pointing fingers at each other.
Every engineer on our team is ITIL v4 certified
Not just the seniors. The whole team. From process
design to go-live.
Your tools, not ours
HaloITSM, ServiceNow, Freshservice, Freshdesk, Freshsales, Apollo.io, Make, Ringover, Document360. We adapt to your environment.
You leave with full autonomy
Complete documentation, operational training,
knowledge transfer. Included in every engagement.
Local and reachable
Belgium, France, Luxembourg, Switzerland. People who
pick up the phone.
A word from our founder
Emmanuel Yazbeck
Managing Partner and Co-founder
In 30 years, I have learned one thing that truly matters.
Trust is not declared. It is earned.
400 projects completed. Never a budget overrun. Never a missed deadline.
That is not luck. It is a choice my team and I make every single day.
What makes me proudest is not that number. It is the CIO who calls us six months after go-live to say their team works differently now. Less
pressure. Fewer fires. More strategy. 220 clients trust us for exactly that.
Behind every project there is a person who put their professional reputation on the line by choosing us. If we fail, they bear the consequences.
In our world, that does not happen.
Today, AI is redefining what is possible in IT and business operations. We chose to integrate it with discipline, where it creates a measurable difference. That is what led us to build Aurion AI, our own AI voice agent product for IT support. 30 years of field expertise, channelled into
technology that works in production.
The promise has not changed since day one. On time. On budget. And we stay until it is truly right.
Customer Testimonials
3x ROI from the very
first project
SMC Consulting responded to our needs spot on. They provided the solutions we needed while respecting time constraints and budget. The final result was a 3 times ROI.
Jean-Pierre Van Wayenberge
President – Edge Consulting
Executive VP – Banksys
Creator Of Proton E-wallet
Security strengthened, development velocity
preserved
Their security framework did not slow our development velocity. On the contrary, it enabled us to accelerate the entire process.
Stefaan Vanderheyden
Senior Project Manager – MLOZ
Fast-track to digital transformation
From ideation to project closure,
the interaction was fluid. In one sentence: they helped us fast-track our digital transformation.
Erick Cuvelier
CIO – Thalys
Board Member – Koopol
Ready to transform how your
organisation operates?
Tell us where you are today. We will tell you honestly what is possible and how long it takes.
Contact SMC Consulting
