HaloITSM is a modern, ITIL-aligned IT Service Management platform.
SMC Consulting helps Belgian organizations plan, implement, and run HaloITSM—delivering faster resolutions, better experiences, and measurable outcomes.
Why HaloITSM with
SMC Consulting (Belgium)
- Local delivery and support from Belgium, aligned to your processes
- Proven implementation approach: discovery, configuration, integrations, training, hypercare
- Focus on measurable KPIs: MTTR, SLA attainment, self‑service deflection, adoption
- Seamless integrations with your collaboration, telephony, knowledge and automation stack
What You Get with HaloITSM
- Incident, Request and Problem Management with automation
- Service Catalog & Self‑Service Portal that employees love
- Change Enablement with CAB workflows and risk controls
- Asset & CMDB to visualize dependencies and reduce risk
- Dashboards & Reporting for real‑time visibility
- AI features to accelerate triage, summarization and knowledge creation
Integrations that Matter in Belgium
Telephony &
omnichannel
Ringover for unified communications and call workflows.
Knowledge
base
Document360 for searchable, AI‑assisted knowledge and self service.
Automation &
integrations
Make to orchestrate cross‑app workflows and reduce manual effort.
ITSM Services
Overview
ITSM Services Overview: SMC ITSM services
Our Delivery Approach
- Discovery & Design — map processes, KPIs,
integrations - Build & Configure — incidents, requests, catalog,
automations - Integrate & Migrate — telephony, identity,
CMDB & data - Train & Launch — role-based enablement,
go‑live support - Run & Improve — success reviews, roadmap and
enhancements
See our Partner Products and About SMC Consulting.
Work with a Belgium-Based Team
SMC Consulting (HQ)
Chaussée de Tubize 481, 1420
Braine‑l’Alleud, Belgium
Business Hours
Monday - Friday
09:00 - 17:00
Contact Numbers
Belgium: +32 2 586 22 16
France: +33 9 78 45 02 70
Frequently Asked Questions.
Yes—HaloITSM aligns with ITIL best practices. For context on ITIL 4 Foundation, see PeopleCert ITIL 4 Foundation.
Yes—our team routinely integrates HaloITSM with telephony, collaboration, identity, and knowledge tools using native connectors and Make-powered automations.
Yes—we deliver enablement for end‑users and admins, plus managed support and continuous improvement.
