Author: Emmanuel Yazbeck
Qu’est-ce que la gestion de projet agile ?
Dans le monde trépidant du travail, où les exigences changent aussi vite que les tendances sur les réseaux sociaux, une méthode de gestion de projet s’est imposée comme la clé de la flexibilité et de l’efficacité : la gestion de projet agile. Mais qu’est-ce qui rend cette approche si incontournable dans le paysage des affaires…
Comment booster votre gestion de projet ?
Bien gérer ses projets n’est pas seulement une question d’organisation ; c’est une véritable stratégie pour propulser votre entreprise vers de nouveaux sommets de performance, de productivité et d’innovation. Chez SMC Consulting, nous comprenons l’importance cruciale de la gestion de projet et souhaitons partager avec vous des insights pour dynamiser cette fonction vitale. Alors, comment…
SMC Consulting Supports Cocom with EU Digital COVID Certificate
SMC Consulting implemented for the Cocom, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details. Freshdesk‘s integration is meant to…
MoEngage & SMC Consulting: Empowering Brands with Insights-Led Engagement
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects valuable…
SMC Consulting in the Spotlight
Freshworks gave us the privilege to be put in the spotlight in their monthly newsletter. In fact SMC Consulting, since the beginning of its partnership with Freshworks, two years ago has put every effort in its power to serve and delight its customers. This of-course went through the offering new and innovative solutions coupled with…
MoEngage & SMC Consulting: Powering Brands with Insights-Led Engagement
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer Engagement consulting firm. This association aims towards leveraging the strengths of both the organisations and making it possible for consumer-oriented brands to address customers’ needs throughout their purchase lifecycle, in a hyper-personalised manner. MoEngage collects…
SMC Consulting Supports Cocom in Brussels with EU Digital Covid Certificate
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.
ITSM Meetup Benelux
How do you cope with the transition from ITSM to ESM? What does the future of ITSM hold? Which skills and tools will be required to keep up with the changes happening? How can you leverage the current crisis and benefit from it? How can you turn this into business opportunities and boost employee engagement? These are just a few questions we will look into and explore. during the ITSM Meetup Benelux on Friday 10 December.
Customer engagement is really important for SME owners
Are you a small business owner who wants to improve customer engagement on their website? If so, you’re in the right place. There are plenty of factors you should consider when attempting to increase traffic and sales through engagement.
How to Drive Customer Engagement
Here are some great statistics, compiled by SMC Consulting, on the state of customer engagement today.
The best ways to engage consumers are:
Surprise offers or gifts for being a customer (61%)
More convenient shopping process (50%)
Solving a problem or question (45%)
Recommending products based on needs (27%)
Keeping customers up to date on the latest news and products (23%)
Welcoming customers when they visit (20%)
Engaging customers on social media (9%)
