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FreshService

Embrace Freshservice ITSM and Take Your Employees Satisfaction To The Next Level

With Freshservice ITSM Embrace the era of user friendly, built for purpose IT Service Management Solutions ! At SMC Consulting, we support you in the implementation of Freshservice ITSM to optimize your IT processes, improve operational efficiency and increase end-user satisfaction.

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Take your ITSM to the next level
with Freshservice ITSM

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Agility and efficiency are now the pillars of modern ITSM. SMC Consulting and Freshservice ITSM are teaming up to provide you with an ITSM solution that not only simplifies your IT service management processes, but optimizes them for unprecedented performance.

Freshservice Software stands out for its intuitive Configuration Management Database (CMDB), incident and problem management, and powerful automation capabilities that eliminate redundancies and accelerate service resolution. Our expertise with Freshservice ITSM software, combined with a customized IT strategy, perfectly aligns your IT operations with your business requirements.

Harness the power of Freshservice software with SMC Consulting to innovate and excel in your IT management. This partnership is your gateway to transform your ITSM, drive operational excellence, and drive sustained growth.

Simplify ITSM management with Freshservice

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Meet Freshservice, the forward-thinking ITSM solution that revolutionizes IT service management and redefines the employee experience. This platform, designed to maximize efficiency and accessibility, stands out for its seamless integration of artificial intelligence and advanced automation features. By seamlessly integrating collaboration tools such as MS Teams and Slack, It creates a modern, integrated IT support ecosystem, enabling faster and more intuitive service delivery.

With a user-centric approach, Freshservice offers a user-friendly and intuitive interface, making the management of incidents, requests, and issues more efficient and less complex. This approach significantly reduces response times and improves employee satisfaction. The service catalog, extended beyond the conventional boundaries of IT, supports diverse and complex workflows, facilitated by Freshservice Orchestration Center. This feature enables sophisticated process automation across multiple systems, reducing manual work and speeding up service delivery.

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When it comes to change and release management, Freshservice also excels. The platform enables a deep understanding of the impact of change through integrated management, leveraging contextual data for effective planning and execution. Automating change processes, coupled with streamlining the release process, minimizes risk and accelerates implementations.

In short, Freshservice is a complete, modern, intelligent and efficient ITSM solution designed to transform IT service management and deliver an unprecedented user experience. Whether it’s to manage incidents, requests, problems, or orchestrate changes and releases, Freshservice is positioned as a go-to platform for organizations looking to optimize their IT operations and improve the overall employee experience.
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Intuitive CMDB: Key to ITSM Management and IT Resource Optimization

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At the heart of operational efficiency in ITSM, an intuitive CMDB (Configuration Management Database) is the go-to tool for any business looking for modernization. Freshservice elevates this requirement by offering a multi-source solution that integrates with your IT environment. It provides real-time visibility that is invaluable for managing IT assets, such as hardware components, software applications, or SaaS platforms.

The strength of Freshservice lies in its ability to dynamically simplify and update configuration management, allowing you to quickly create a rich and accurate database. This scalable CMDB, automatically adapting to infrastructure changes, becomes the pillar of effective and responsive IT governance. It encompasses all aspects of asset management, providing a holistic view that transcends traditional information silos.

Freshservice’s software solution is designed to adapt to any infrastructure, whether hosted on-premise or distributed across various cloud services. With state-of-the-art discovery tools and real-time connectors, the platform ensures seamless integration with existing ecosystems, enabling unified and intuitive IT asset lifecycle management.

The role of the CMDB extends far beyond simple documentation. It plays a strategic role in reducing IT costs by driving proactive maintenance and improving asset longevity. With native Marketplace integrations and advanced tools like JAMF, SCCM, Intune, AirWatch, and more, Freshservice automates the asset lifecycle through all their phases, reducing manual workload and increasing operational efficiency.

Finally, Freshservice’s CMDB isn’t just a repository of assets; It is a catalyst for informed and strategic decision-making. It enables more efficient change deployments and accurate root cause analysis, with detailed insights into asset relationships. As a result, managers can assess the impact of changes both upstream and downstream, ensuring highly efficient and risk-free IT operations.

With Freshservice Software, the CMDB becomes a vehicle for innovation and automation, transforming the way IT services are managed and maximizing the value of IT resources within the enterprise.

The unmissable advantages of Freshservice

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A state-of-the-art ITSM solution

A state-of-the-art ITSM solution

Get instantly modernized IT service management with Freshservice. Designed to be intuitive and out-of-the-box, this platform transforms demand management with advanced automation and artificial intelligence, allowing teams to focus on value-added tasks.
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Optimized user experience and collaboration

Optimized user experience and collaboration

Connect your teams like never before. Freshservice integrates seamlessly with tools such as MS Teams and Slack, facilitating support via advanced AI, and promoting user autonomy through self-service.
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Precise incident management

Precise incident management

Benefit from incident management that goes beyond simple routing. Use state-of-the-art artificial intelligence for fast and efficient resolution, while providing a user-centric interface for your IT technicians.
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Agility in the management of service requests

Agility in the management of service requests

Expand your service catalog far beyond IT to efficiently manage workflows. With Freshservice Orchestration Center, automate processes across various systems for fast, seamless service delivery.
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Mastery of problems and changes

Mastery of problems and changes

Follow best practices for proactive problem resolution and smooth change management. Use contextual data and powerful automations to anticipate and avoid recurrences of incidents, minimizing downtime.
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Change & Release Management

Change & Release Management

Freshservice makes it easy to understand the impact of change through integrated change management, leveraging information from the CMDB and Service Desk for effective planning.
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Workload Monitoring

Workload Monitoring

With Freshservice, you can easily monitor your team's workload and plan efficiently, ensuring balanced load levels and meeting deadlines.
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