
ITSM Vendor Evaluation Criteria (2026 Guide)
A vendor-neutral framework for evaluating ITSM platforms. Covers functional fit, TCO, NIS2 compliance, integrations, AI capabilities, and a weighted scorecard to choose the right tool.
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How do you cope with the transition from ITSM to ESM? What does the future of ITSM hold? Which skills and tools will be required to keep up with the changes happening? How can you leverage the current crisis and benefit from it? How can you turn this into business opportunities and boost employee engagement? These are just a few questions we will look into and explore. during the ITSM Meetup Benelux on Friday 10 December.
Our ITSM MEETUP is your opportunity to connect and get inspired by listening to our local teams, speakers from our amazing partner community in the region and Freshservice product experts.
Here is a sneak-peek:
And many more to come.
This ITSM Meetup is a Freshservice initiative and offers you the opportunity to meet specialists and gain inspiration together with local Freshservice partners and product experts. SMC Consulting, Freshservice Partner, will also host one of the break-out sessions covering the role of ITSM in the big IT security debate.
Would you like to attend one or more online sessions? Register free of charge via this link.
We are looking forward to see you. In the meantime, if you have any questions about Freshservice or other service management tools & topics, please don’t hesitate to contact us.
Online Event
Friday December 10th 2020
9 am – 1 pm
Book a free consultation with an SMC Consulting expert.
Book Your Free Consultation
A vendor-neutral framework for evaluating ITSM platforms. Covers functional fit, TCO, NIS2 compliance, integrations, AI capabilities, and a weighted scorecard to choose the right tool.
Read more
SLA vs XLA explains why green ITSM metrics can still hide poor user experience, and how CIOs can build dashboards that connect reliability, sentiment and business outcomes.
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Learn how to increase ServiceNow self-service adoption with focused portal design, high-quality knowledge management, and ITIL 4-aligned governance that reduce tickets and improve user experience.
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