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Freshworks - certified partner

SMC Consulting, your Freshworks partner

Freshworks transform your customer service and boost your sales! As a certified partner, SMC Consulting offers innovative solutions to reinvent customer engagement and automate your business processes with Freshworks products.

Certified partners Of

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Freshworks - certified partner
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Harness the potential of
Freshworks with SMC Consulting

In an increasingly competitive market, excellent customer service and efficient sales operations are paramount. Freshworks offers a suite of smart and intuitive tools to tackle these challenges with flying colors.

With Freshworks solutions, you have a set of powerful applications to improve the customer experience, streamline communication within your customer service, and accelerate sales cycles. From customer support with Freshdesk, to customer relationship management with Freshsales, to marketing automation with Freshmarketer, every product is designed to interconnect and scale with your growth.

SMC Consulting, an expert in Freshworks solutions, guides you in choosing, customizing and operating these tools. We’re here to make sure every interaction counts, every sale is optimized, and your business digitally transforms smoothly and efficiently.

Increase customer satisfaction and boost your revenue with Freshworks solutions and support from SMC Consulting. Your transformation is our mission.

Free study of your project and without obligation.

Freshworks, a choice of choice for more than 60,000 customers around the world

SMC Consulting transforms your business by harnessing the full power of Freshworks solutions

SMC Consulting – your expert partner in Freshworks solutions

SMC Consulting transforms your business by harnessing the full power of Freshworks solutions, offering you a wide range of customized services. Our expertise extends to improving customer experience (CX), effectively automating IT Service Management (ITSM), and advanced data management through the Configuration Management Database (CMDB). We also bring our know-how in CRM to boost your customer relationships and in managing marketing campaigns for maximum impact.

We support you in change management, offering you the necessary tools for a smooth transition and optimal adoption of new technologies. Our interventions also cover incident management, ensuring that every challenge is tackled with responsiveness and expertise.

With SMC Consulting, your journey to innovation is ensured through personalized training and uninterrupted technical support, ensuring efficient and autonomous use of Freshworks solutions. Experience collaboration that goes beyond consulting, and is committed to boosting your organization’s operational and strategic performance

Frequently Asked Questions

Freshworks provides a suite of customer relationship management (CRM) and help desk software, which enables businesses to better engage with their customers, optimize their processes, and improve customer satisfaction. The solutions are designed to be intuitive, easy to use and configure, while offering a powerful set of features.

As a Freshworks specialist, SMC Consulting supports you in the selection, configuration and customization of your Freshworks tools. We provide technical and strategic expertise to ensure that Freshworks solutions integrate seamlessly into your business processes and help you achieve your business goals.