Consulting / Integration / Training / Support
SMC Consulting, your Freshworks partner
Freshworks transform your customer service and boost your sales! As a certified partner, SMC Consulting offers innovative solutions to reinvent customer engagement and automate your business processes with Freshworks products.
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Freshworks with SMC Consulting
In an increasingly competitive market, excellent customer service and efficient sales operations are paramount. Freshworks offers a suite of smart and intuitive tools to tackle these challenges with flying colors.
With Freshworks solutions, you have a set of powerful applications to improve the customer experience, streamline communication within your customer service, and accelerate sales cycles. From customer support with Freshdesk, to customer relationship management with Freshsales, to marketing automation with Freshmarketer, every product is designed to interconnect and scale with your growth.
SMC Consulting, an expert in Freshworks solutions, guides you in choosing, customizing and operating these tools. We’re here to make sure every interaction counts, every sale is optimized, and your business digitally transforms smoothly and efficiently.
Increase customer satisfaction and boost your revenue with Freshworks solutions and support from SMC Consulting. Your transformation is our mission.
Freshworks, a choice of choice for more than 60,000 customers around the world
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SMC Consulting – your expert partner in Freshworks solutions
SMC Consulting transforms your business by harnessing the full power of Freshworks solutions, offering you a wide range of customized services. Our expertise extends to improving customer experience (CX), effectively automating IT Service Management (ITSM), and advanced data management through the Configuration Management Database (CMDB). We also bring our know-how in CRM to boost your customer relationships and in managing marketing campaigns for maximum impact.
We support you in change management, offering you the necessary tools for a smooth transition and optimal adoption of new technologies. Our interventions also cover incident management, ensuring that every challenge is tackled with responsiveness and expertise.
With SMC Consulting, your journey to innovation is ensured through personalized training and uninterrupted technical support, ensuring efficient and autonomous use of Freshworks solutions. Experience collaboration that goes beyond consulting, and is committed to boosting your organization’s operational and strategic performance
Frequently Asked Questions
Freshworks provides a suite of customer relationship management (CRM) and help desk software, which enables businesses to better engage with their customers, optimize their processes, and improve customer satisfaction. The solutions are designed to be intuitive, easy to use and configure, while offering a powerful set of features.
As a Freshworks specialist, SMC Consulting supports you in the selection, configuration and customization of your Freshworks tools. We provide technical and strategic expertise to ensure that Freshworks solutions integrate seamlessly into your business processes and help you achieve your business goals.
The benefits of Freshworks include an intuitive user interface, ease of use that minimizes training time, extensive customization to meet the specific needs of each business, and automation tools that improve team efficiency and productivity.
Yes, Freshworks is extremely versatile and can be used in a variety of industries, including but not limited to retail, hospitality, technology, financial services, and B2B industries. It is designed to fit any business that requires a CRM or customer support.
Absolutely. Freshworks has a rich ecosystem of integrations and offers robust APIs to connect to your current systems, ensuring seamless integration with the tools you already use.
Yes, SMC Consulting is committed to providing comprehensive after-sales support for Freshworks solutions. We offer support and consulting services to ensure you maximize the use of your CRM system and get the most out of it.
Freshworks stands out for its ease of use, built-in features, and automation options. Unlike some CRM tools that can be cumbersome and complex, Freshworks offers a pleasant user experience and quick deployment.
Costs vary depending on the complexity of your environment, the number of users, and the features required. SMC Consulting offers customized packages to fit your budget and needs. Contact us to discuss your requirements and get a personalized estimate.
SMC Consulting Responded to our needs spot on. They were able to provide us with the solutions we needed while respecting time constraints and budget. Their proof of concept was demonstrative of their capabilities. The final result was a 3 time ROI! We would like to thank them for their hard work and dedication. We are happy to work with them again.
Jean-Pierre Van Wayenberge
President – Edge Consulting
Executive VP – Banksys
Creator Of Proton E-wallet
SMC Consulting delivered on time and exceeded specs. The project they have worked on with us covered application security. By setting up a clear security framework, their approach to the security aspect of our project did not hinder our development velocity but, on the contrary, enabled us to accelerate the entire process.
Senior Project Manager – MLOZ
Working with SMC Consulting was a pleasant experience. From the ideation session all the way to the project closure, the interaction was fluid. While we had an objective to achieve, the requirements were dynamic and SMC team kept on accommodating us. They were very agile and this is what we were looking for. In one sentence: they helped us Fast-track our digital transformation
CIO – Thalys
Board Member – Koopol
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SMC Consulting expert
As a certified Freshworks Solutions Partner, SMC Consulting offers you its deep expertise in implementing and customizing Freshworks’ advanced SaaS solutions. Harness the power of AI to optimize your Customer Experience, ITSM, CMDB, and CRM strategies.