Tag: optimisation
SMC Consulting Partners with ServiceNow for IT Service Solutions
Press Release – Brussels, December 12, 2025 SMC Consulting partners with ServiceNow, the world’s leading IT Service Management (ITSM) platform. Together, we support organizations in structuring, automating, and governing IT service management processes. Moreover, this partnership reinforces SMC Consulting’s ability to support large organizations and international groups through robust, scalable and performance driven solutions. ServiceNow:…
ITSM Vendor Evaluation Criteria: 2025 Guide to Choosing the Best ITSM Tool
Estimated reading time: 9 minutes Key Takeaways The ITSM vendor evaluation criteria are essential for an objective and low-risk selection of ITSM tools in 2025, especially given the rapid trends in AI, cloud, and the hybrid workforce. A structured approach, utilizing vendor scoring matrices and checklists, directly enhances business alignment, compliance, and digital transformation success.…
ITSM Vendor Evaluation Criteria: RFP Guide and Tool Selection 2025
ITSM: A Pillar of Digital Transformation IT Service Management (ITSM) is a key factor for today’s businesses, which seek not only to optimize their IT services but also to align these processes with their strategic objectives. At the core of ITSM is the approach to structuring service management using frameworks such as ITIL. This approach…
Reduce Support Tickets Using AI-Powered Self-Service
Modern businesses face a critical challenge: managing rising volumes of user support requests while maintaining operational efficiency. Traditional help desks are often overwhelmed, leading to slower response times, frustrated employees or customers, and higher costs. But what if you could empower users to resolve issues independently—before they even submit a ticket? In our upcoming webinar,…
Freshservice Support : Optimisez votre ITSM
Estimated reading time: 9 minutes Freshservice Support: Optimize your ITSM Understanding Freshservice as a complete support solution Freshservice is designed as a comprehensive support solution, offering businesses an all-in-one software for managing IT services. With its robust features and ability to integrate with other tools, Freshservice enables businesses to efficiently respond to diverse customer requests while…
Project Charter: What is it and how do I create one?
Estimated reading time: 8 minutes “Planning without a clear direction is doomed to failure.” If this quote resonates with you, it means you understand the importance of a solid structure for the success of any project. A project charter is much more than just an administrative document: it is the foundation upon which the effective…
Support technique pour l’application Ringover : Assistance et dépannage
Estimated reading time: 6 minutes Table of contents Qu’est-ce que le support technique de Ringover ? Comment contacter le support technique de Ringover ? SMC Consulting : Votre partenaire pour un support technique renforcé Les fonctionnalités de Ringover optimisées grâce au support Pourquoi choisir SMC Consulting pour l’assistance Ringover ? Conclusion : Assurez une expérience…
Ringover : Présentation de la solution de téléphonie d’entreprise
Estimated reading time: 14 minutes Table of contents Pourquoi Ringover ? Découvrez la puissance d’une téléphonie innovante Les solutions Ringover à la loupe Maximisez l’efficacité de votre équipe avec les intégrations Ringover SMC Consulting : Votre passerelle vers Ringover Choisir la bonne solution de téléphonie est crucial pour transformer vos opérations d’entreprise. Ringover transcende le…
Defining the Service Manager role within ITSM
\n Estimated reading time: 6 minutes \n\n\n\n Table of contents Qu’est-ce qu’un Service Manager ? Quelles compétences sont requises pour être un Service Manager performant ? HALO ITSM et SMC Consulting : Vos alliés dans la gestion des services IT Pourquoi le rôle de Service Manager est-il crucial pour les entreprises modernes ? Conclusion :…
Consultants ITSM : Pourquoi faire appel à un expert pour implémenter votre ITSM ?
Estimated reading time: 6 minutes Table of contents Quel est le rôle d’un consultant ITSM ? Pourquoi faire appel à un expert ITSM pour votre projet ? Quels sont les avantages d’un consultant ITSM pour votre organisation ? Halo ITSM et SMC Consulting : La solution gagnante pour votre ITSM Comment réussir votre projet ITSM…
