Tag: Incident Management
ITAM + ITSM: 8 actions to lower software costs by 15–30%
Discover how ITAM best practices and automation help you control costs, improve security, and align with ITIL 4. This ITAM guide explains lifecycle stages, practical examples, and how HaloITSM simplifies modern IT asset management.
ITSM Automation: 15 Ready-to-Use Workflows to Reduce L1 Workload
Discover how ITSM automation streamlines incidents, requests, changes, and CMDB updates. Learn ITIL4-aligned best practices, examples, and a step-by-step tutorial to reduce costs and improve support.
ITSM for the public sector in Belgium: GDPR, public procurement, and support
ITSM public sector Belgium enables government organizations to modernize digital services, meet compliance like GDPR, and improve citizen satisfaction. Explore key practices, case studies, and trends shaping citizen-focused innovation.
Build a CMDB in 30 days: method, CSV templates, and errors to avoid
This comprehensive CMDB guide covers the fundamentals, best practices, automation strategies, real-world examples, ITIL 4 alignment, and a practical CMDB tutorial to help your organization achieve dependable IT service management.
Freshservice → HaloITSM migration checklist (+ downloadable template)
This complete guide to migration Freshservice to HaloITSM covers the full migration process, feature comparisons, pricing, alternatives, and key considerations when switching platforms in 2024.
TCO of an ITSM tool: method, formulas, and Excel model (FR/BE/LU)
Master TCO ITSM by understanding total ownership costs, transparent pricing, ROI, affordability, and demo techniques. Make informed ITSM decisions with this comprehensive TCO ITSM guide.
Why mid-sized companies in FR/BE migrate from Freshservice to HaloITSM in 2025
Ready for migration Freshservice to HaloITSM? This 2024 guide details the main advantages, essential migration steps, key platform comparisons, pricing info, alternatives, and best practices so your ITSM transition succeeds.
Halo ITSM vs ServiceNow Features: Full Comparison for SMBs
Compare halo itsm vs servicenow features for SMBs. Get insights on pricing, integrations, and migration. Find out which ITSM solution best fits your business needs.
ITSM Vendor Evaluation Criteria: 2025 Guide to Choosing the Best ITSM Tool
Estimated reading time: 9 minutes Key Takeaways The ITSM vendor evaluation criteria are essential for an objective and low-risk selection of ITSM tools in 2025, especially given the rapid trends in AI, cloud, and the hybrid workforce. A structured approach, utilizing vendor scoring matrices and checklists, directly enhances business alignment, compliance, and digital transformation success.…
Halo ITSM Licensing Cost Breakdown: TCO, ROI, and Reducing Costs
Estimated reading time: 11 minutes Key Takeaways Halo ITSM licensing is clear, transparent, and per-agent—with no hidden mandatory upgrades or feature gating. Total cost of ownership (TCO) for Halo ITSM is easy to calculate and can be significantly lower than legacy ITSM vendors, especially with large agent counts, thanks to automation and self-service functionalities. Most…
