L’automatisation du service client
30 April 2024
No Comments
Importance de l’automatisation du service client L’automatisation du service client est une stratégie cruciale pour les entreprises qui cherchent Ã
MoEngage & SMC Consulting: Powering Brands with Insights-Led Engagement
30 May 2022
No Comments
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a Cyber Security and Customer
SMC Consulting Supports Cocom in Brussels with EU Digital Covid Certificate
14 September 2021
No Comments
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.
ITSM Meetup Benelux
30 November 2020
No Comments
How do you cope with the transition from ITSM to ESM? What does the future of ITSM hold? Which skills and tools will be required to keep up with the changes happening? How can you leverage the current crisis and benefit from it? How can you turn this into business opportunities and boost employee engagement? These are just a few questions we will look into and explore. during the ITSM Meetup Benelux on Friday 10 December.
Customer engagement is really important for SME owners
16 July 2020
No Comments
Are you a small business owner who wants to improve customer engagement on their website? If so, you’re in the right place. There are plenty of factors you should consider when attempting to increase traffic and sales through engagement.
How to Drive Customer Engagement
8 July 2020
No Comments
Here are some great statistics, compiled by SMC Consulting, on the state of customer engagement today.
The best ways to engage consumers are:
Surprise offers or gifts for being a customer (61%)
More convenient shopping process (50%)
Solving a problem or question (45%)
Recommending products based on needs (27%)
Keeping customers up to date on the latest news and products (23%)
Welcoming customers when they visit (20%)
Engaging customers on social media (9%)
