Day: January 27, 2025

Discover how the HaloITSM API turns HaloITSM into a powerful integration and automation hub. Learn authentication, key endpoints, and real-world use cases to connect tools and reduce manual ITSM work.

This practical ITSM vendor evaluation guide shows you how to define ITSM selection criteria, build a robust ITSM RFP, and score vendors so you can choose platforms like HaloITSM with confidence.

Learn how HaloITSM France helps French organisations modernise IT service management with French localisation, EU hosting, lower TCO and expert local consulting support.

Learn how to evaluate the best ITSM tools, compare leading ITSM software options, and see why HaloITSM offers a strong balance of ITIL features, automation, and cost.

Learn what is ITSM and why IT service management matters for your organisation. Explore ITSM meaning, core processes, tools like HaloITSM, and practical steps to align IT services with business goals.

This guide explains how to plan, configure, and secure ITSM SSO Azure AD with HaloITSM, including a detailed SAML setup walkthrough, API automation options, and best practices.

Learn how to build an effective IT knowledge base that reduces tickets, speeds up resolution, and improves self-service. Explore structure, best practices, real-world examples, and templates you can reuse.

Learn how to design and build an effective IT knowledge base with clear structure, templates, best practices, and HaloITSM examples to boost self-service and speed up IT support.

This complete guide explains how to design, track, and report on service desk KPIs that align IT support with business goals, improve user experience, and drive continuous ITSM improvement, using focused metrics and best practices.