Freshworks’ Partner – SMC Consulting assists The Commission communautaire commune (Cocom) with the handling of questions and issues related to the EU Digital Covid Certificate in Brussels – Belgium
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.