Tag: projet-scrum
KPIs and SLA design on ServiceNow: measuring real ITSM value, not just ticket volumes
Explore how ServiceNow ITSM KPIs transform raw incident, request, change, and SLA data into clear proof of ITSM value realisation, performance gains, and better decisions.
FinOps ITSM Integration: Turning Cloud Cost Alerts into Governed Tickets
Discover how FinOps ITSM integration embeds cloud cost control into ServiceNow, turning anomalies, budgets, and optimization into governed, automated workflows.
XLA metrics : 8 experience signals that predict adoption and deflection
Learn how XLA metrics help IT leaders go beyond SLAs to measure real user experience. See how satisfaction, effort, and sentiment data turn ITSM into a user-focused practice.
NIS2-ready CMDB: the minimum asset data model for cyber-resilience (EU)
Understand how NIS2 CMDB requirements transform your CMDB into a central control for asset visibility, risk management and incident reporting, with a practical data model, ITAM integration and roadmap to boost EU cyber resilience.
Building a reliable CMDB and asset model in ServiceNow: lessons from 80+ ITSM programmes
Explore ServiceNow CMDB best practices to improve data quality, governance, and IT asset management. Learn how a well-governed CMDB becomes a reliable IT decision engine.
Agentic AI in ITSM: 10 service desk workflows you can safely automate in 2026
Explore how agentic AI ITSM will reshape the service desk in 2026. Learn key concepts, practical use cases, governance essentials, and how HaloITSM and ServiceNow AI agents enable safe automation.
Designing an ITIL 4 operating model on ServiceNow with certified consultants from SMC Consulting
Explore how an ITIL 4 operating model ServiceNow approach transforms ITIL 4 guidance into a practical ITSM target operating model with workflows, CMDB, value streams, and governance.
Self-service portal: how to reduce L1 tickets by 20–40%
Discover how an ITSM self-service portal reduces support workload, speeds resolution, and improves ROI. Learn what features to look for, how pricing works, and how to evaluate demos.
Change management in ITSM: best practices and implementation
Explore how change management ITSM controls risk, prevents outages, and speeds safe deployments. Learn ITIL practices, key process steps, roles, and how HaloITSM supports them.
HaloITSM licensing cost breakdown: complete pricing guide
Learn how HaloITSM licensing cost works, including typical per-agent pricing, what’s included in the base licence, and how to build a predictable ITSM budget.
