Catégorie : ITSM
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What are the ITIL processes?
In the world of IT service management, ITIL (Information Technology Infrastructure Library) has become an essential reference. This set of detailed practices guides organizations in optimizing their IT services to meet the growing needs of modern businesses. But what exactly is ITIL, and why is it so crucial for IT services? ITIL, or Information Technology…
Optimize Your Customer Engagement with an Online Chatbot
In an increasingly digitalized world, customer expectations are rapidly evolving. They seek instant answers, 24/7 assistance, and personalized interactions. In this context, online chatbots have become essential tools for modern businesses. By automating common customer interactions, chatbots not only improve service efficiency but also increase customer satisfaction by offering continuous availability and immediate responses. Chez…
Customer engagement: Best techniques for customer retention
Dans le paysage commercial actuel, où la concurrence est féroce et les attentes des clients sont en constante évolution, l’engagement client est devenu un facteur clé de succès. Les entreprises qui réussissent à établir des relations solides et durables avec leur clientèle bénéficient non seulement d’une fidélité accrue, mais aussi d’un avantage concurrentiel significatif. In…
What is customer experience?
Commonly known as “Customer Experience” or CX, customer experience encompasses all interactions a consumer may have with a brand, from first contact through after-sales service. In this article, we will define precisely what CX is, understand why it is essential for your business, and explore various ways to improve it. Our goal is to provide…
What is workflow management?
Basic concepts of workflow management Workflow management is a crucial pillar for optimizing processes in modern organizations. Let’s take a closer look at what this involves and why it’s so essential. Workflow definition A workflow is a sequence of organized activities and tasks to execute a specific business process. It represents the path that data…
What is the difference between a PMO and project management?
In today’s work environment, effective project management is essential for any business’s success. However, the terms “PMO” (Project Management Office) and “project management” are often confused. SMC Consulting helps you clarify these two concepts to optimize their use within your organization. What is project management? Project management is a crucial discipline in conducting and delivering…
Customer Service Automation
\n Importance of Customer Service Automation \n\n Customer service automation is a crucial strategy for businesses seeking to optimize their operational efficiency while improving user experience. By integrating advanced technological solutions, companies can respond more quickly and accurately to customer needs, which is essential in a competitive business environment. Automation also helps standardize responses and…
What is Scrum Project Management?
\n Introduction to Scrum \n\n In the dynamic arena of project management, one star shines with particular intensity: Scrum. This agile method, recognized for its flexibility and efficiency, is revolutionizing how teams approach complex projects. But what exactly is Scrum, and why does it generate so much enthusiasm? Let’s dive together into the world of…
What is agile project management?
\n In today’s fast-paced work environment, where requirements change as quickly as social media trends, one project management method has emerged as the key to flexibility and efficiency: agile project management. But what makes this approach so essential in the modern business landscape? Let’s dive into the world of agility to unravel its secrets. \n\n…
How to boost your project management?
Managing projects effectively isn’t just about organization; it’s a true strategy to propel your company towards new heights of performance, productivity, and innovation. At SMC Consulting, we understand the crucial importance of project management and want to share insights with you to energize this vital function. So, how can you transform your project management into…
