Catégorie : ITSM
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Freshservice: The Essential Tool for Effective ITSM Management
What is Freshservice? Freshservice is an IT Service Management (ITSM) solution designed to help businesses effectively manage their IT services. It’s a powerful and intuitive tool that offers a comprehensive range of features for IT teams. It enables tracking, managing, and optimizing ITSM processes while aligning with IT best practices. Its use within an organization…
Key metrics for evaluating ITSM system performance
Discover how key metrics can transform your ITSM system performance and optimize your IT service management. By focusing on essential indicators such as mean time to resolution and user satisfaction, you can identify weaknesses and implement concrete actions to continuously improve your processes. Don’t leave your service performance to chance! Dive into our guide to discover effective strategies and practical recommendations that will help you reach new performance heights.
Comment migrer vers un nouveau système ITSM : guide complet
ITSM Définition de l’ITSM (gestion des services informatiques) IT Service Management, or ITSM (Information Technology Service Management), includes processes designed to plan, deliver, and continuously improve how an organisation uses and operates IT services. The goal is to provide IT services that are both effective and efficient, aligned with the organisation’s technology objectives and operational…
Agile Workflow: Improving Employee Satisfaction
Definitions of an Agile Workflow An agile workflow is a project management tool that emphasizes flexibility, collaboration, and adaptability. Unlike other project management tools that handle processes more linearly, adopting an agile workflow in business allows teams to quickly manage changes and more easily respond to customer and market needs. The agile method has several…
Why is Ringover the ideal telephony solution for remote work?
Avec l’essor du télétravail, les entreprises doivent repenser leurs outils de communication afin de maintenir la productivité et l’engagement de leurs équipes dispersées. Dans ce contexte, la téléphonie traditionnelle montre rapidement ses limites. Les entreprises ont besoin de solutions flexibles, sécurisées et capables de s’adapter aux exigences du travail à distance. C’est là qu’intervient la…
Why Switch to IP Telephony for Your Business?
In the digital age, businesses constantly seek to optimize their operations while reducing costs. One area where this optimization can have a significant impact is business telephony. Traditional telephony, often expensive and rigid, is gradually giving way to IP telephony, also known as VoIP (Voice over IP). This modern technology enables calls to be transmitted…
How Digital Transformation is Revolutionizing Businesses
Are you ready to transform your business and stay ahead of the competition? The digital age has revolutionized how businesses operate and interact with customers, and the key to success is embracing this change. At SMC Consulting, we are at the forefront of this revolution, providing tailored solutions to optimize workflows, automate processes, improve customer engagement and success, and navigate the digital landscape. Our partnerships with industry leaders such as monday.com, Freshworks, Ringover, and Make, combined with our digital transformation expertise, can help you succeed in this new era. Join us on this exciting journey and see your business thrive in the digital age.
All you need to know about Freshchat: features, integrations
As a specialized consulting firm, SMC Consulting helps you deliver innovative solutions to improve your business processes. We are proud to be a certified partner of Freshworks, a leading company in customer relationship management solutions. In this article, we will explore Freshchat, an essential tool for improving customer communication. Freshchat is a modern messaging platform…
What is a workflow diagram?
In today’s professional world, the efficiency and clarity of internal processes are essential for maintaining high competitiveness and performance. A proven method for visualizing and optimizing these processes is the use of workflow diagrams. But what exactly is a workflow diagram and why is it so important? Chez SMC Consulting, nous sommes spécialisés dans l’optimisation…
What is a ticketing tool?
Discover the power of a ticketing tool and how it can make all the difference in ensuring customer satisfaction and business success. With SMC Consulting as your partner, explore the basics of ticketing tools, their key features, benefits, and how to choose the right one for your business. Discover Freshdesk, a leading Freshworks solution, and its effectiveness in managing customer requests and issues. Learn how ticketing tools are revolutionizing support management, leading to increased operational efficiency, better organization, and ultimately, increased customer satisfaction. Improve your business performance with the right ticketing tool today!
