Qu’est ce que le customer experience ?
17 May 2024
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Communément appelée “Customer Experience” ou CX, l’expérience client englobe toutes
L’automatisation du service client
30 April 2024
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Importance de l’automatisation du service client L’automatisation du service client
MoEngage & SMC Consulting: Powering Brands with Insights-Led Engagement
30 May 2022
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MoEngage, a leading Insights-led Customer Engagement platform, has announced a
SMC Consulting Supports Cocom in Brussels with EU Digital Covid Certificate
14 September 2021
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SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support software, to handle questions and issues related to the EU Digital COVID Certificate. Examples of such issues include: missing or incorrect vaccination data of which the vaccinator needs to re-register or correct the vaccination details.
ITSM Meetup Benelux
30 November 2020
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How do you cope with the transition from ITSM to ESM? What does the future of ITSM hold? Which skills and tools will be required to keep up with the changes happening? How can you leverage the current crisis and benefit from it? How can you turn this into business opportunities and boost employee engagement? These are just a few questions we will look into and explore. during the ITSM Meetup Benelux on Friday 10 December.
Customer engagement is really important for SME owners
16 July 2020
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Are you a small business owner who wants to improve customer engagement on their website? If so, you’re in the right place. There are plenty of factors you should consider when attempting to increase traffic and sales through engagement.
