ServiceNow: a leading platform for complex and demanding IT environments
End-to-end guidance from SMC Consulting
As part of this partnership, SMC Consulting acts as a strategic implementation and support partner. The company helps its clients to:
- Access the relevance of ServiceNow to their IT environment,
- Define a realistic and prioritized ITSM roadmap,
- Deploy the platform in a gradual and controlled manner,
- Integrate ServiceNow with other critical tools in their organization.
The goal is to ensure ITSM projects that aligned with ITIL® v4 best practices, results-oriented and archived measurable outcomes and provide tangible improvements in performance, reliability and user experience.
Emmanuel Yazbeck, Partner at SMC Consulting, expresses his conviction about this partnership :
This partnership with ServiceNow reinforces SMC Consulting’s global strategy: to offer multi-platform ITSM expertise and guide companies in the choice, implementation and optimization of the most suitable solutions for their challenges.
About ServiceNow
ServiceNow is a world-leading cloud platform for IT Service Management (ITSM) and workflow automation. The platform enables organizations to centralize IT service delivery, automate requests and incidents, and align IT operations with business objectives. By bringing together ITSM, IT Operations Management (ITOM) and other key domains in a unified environment, ServiceNow helps enterprises improve service quality, increase operational efficiency and accelerate their digital transformation.
About SMC Consulting
SMC Consulting supports large organizations and international groups in designing, implementing and optimizing their IT service operations. The company relies on a team of certified engineers, including ITIL® v4 professionals and extensive ITSM experience with over 80 implementations completed. This expertise ensures structured, reliable projects focused on delivering value for both business stakeholders and IT teams.
