WOW YOUR CUSTOMERS AT THEIR FINGERTIPS
Freshchat helps you engage and delight your customers wherever they are – web, mobile and social messengers.
Freshchat software is more of a modern messaging service due to its versatility. Proactively contacting your customers, qualifying leads and automatically uploading to your CRM (Bots) or automatically answering frequently asked questions (FAQ search function) are among the advantages above standard chat software.
Reach out wherever they are
Engage on web, mobile, and other social messengers.
Automate with bots and AI
Assist with precise answers and conversations.
Engage with proactive campaigns
Send targeted outbound messages to users.
Freshchat functionalities
Organizing Freshchat optimally offers you many advantages.
Engage with your customers, wherever they are.
Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.
Automate with bots and AI
Delight customers with bots and AI that focus on intent, delight, and faster resolution.
Run hyper-targeted campaigns that move people faster down the funnel
Nurture leads, onboard new users, upsell to customers, and re-engage users by sending targeted email, in-app and push messages.
WhatsApp for Freshdesk
Reach 1.5 Billion customers where they’re already present to resolve queries faster with the WhatsApp integration for Freshdesk.
Automate Tickets Assignments
You can automatically assign conversations based on expertise, workload, or skills to the right employee or department. Customers have the opportunity to chat with different departments at the same time. With the Freshworks chat software you can extensively filter by team members, departments, channels, etc.
Connect with tools you already use
Integrate the tools that you already use with Freshchat to get all the context in one place.
Try us. You will love the Freshchat experience.
Start your 21-day free trial. No credit card required. No strings attached.
APPLICATION INTEGRATION
Freshdesk can be used in combination with Freshchat and other tools such as Freshcaller , Freshsales and Freshservice as a fully-fledged omnichannel platform. After all, customers are happy to decide how and when to contact you. With the set-up of an omnichannel platform you will certainly create great customer experiences.
