Human in the Loop ITSM: When to Stop an AI Agent in ServiceNow or HaloITSM
Human in the loop ITSM lets AI handle routine service desk work while people approve high-risk actions, monitor governance, and manage escalation rules.
Read more →Still tracking your assets in spreadsheets?
Discover how Freshservice helps you gain complete visibility over your IT and non-IT assets—hardware, software, contracts, and more.


With SMC Consulting, implementation is seamless and tailored to your compliance and budgetary needs.
Freshworks Platinum Partner
The Experts Agree
Industry experts and customers recognize Freshservice’s superior combination of
usability, scalability, value, and built-in AI.
-
- customers choice
-
- leader spring
-
- top Rated
Transform Your Internal Services
Full Lifecycle
Tracking
Full Lifecycle Tracking
From procurement to disposal—track every asset with ease.
Built-in
CMDB
Built-in CMDB
Understand relationships and dependencies at a glance.
QR/Barcode
Ready
QR/Barcode Ready
Scan and update assets from anywhere.
License Management
& Compliance
License Management
& Compliance
Avoid audits and overpaying for software you don’t use.
Cloud-first,
ITIL-ready
Cloud-first, ITIL-ready
Modernize without the complexity.
Why SMC Consulting?
- Based in Belgium, active in France
- Domain expertise in public and private sector IT
- Customized deployment plans
- Multilingual support (FR, NL, EN)
Village Roadshow is winning with Freshservice
60%
Annual IT cost Savings
25%
Faster ticket resolutions
25%
Improvement in employee
satisfaction score
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Arul Arogyanathan
CIO
Business Challenge
- The existing solution was overly complex and very expensive
- Couldn’t tackle complex processes and a high volume of tickets
Business Outcome
- Savings of 5,400 agent hours per year
- Nearly $500,000 saved in IT costs
Contact Us
"*" indicates required fields
Get a personalized demo of Freshdesk with an SMC Consulting expert
As a Freshworks Certified Partner, SMC Consulting is here to help you with all your customer service, ticketing, and user experience improvement requirements.
Free no-obligation consultation
Latest insights
ServiceNow ITSM Strategy & Roadmap
Build a ServiceNow ITSM strategy and roadmap for governance, automation and reporting — with SMC Consulting's certified ITSM engineers.
Read more →
ServiceNow vs HaloITSM for Benelux enterprises: TCO, time-to-value and governance
ServiceNow vs HaloITSM buying guide for Benelux organisations comparing ITSM TCO, governance, implementation effort, scalability and faster time to value.
Read more →