Change Management in
HaloITSM (ITIL 4)

Ship change without the drama. We implement HaloITSM so your teams can assess risk, obtain approvals, schedule smartly and track outcomes—aligned to ITIL 4 “change control” best practices.
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HaloITSM overview
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What is change management?

In ITIL 4, the former “change management” process is now the change control practice: ensuring changes are
assessed, authorized and scheduled to minimize risk and disruption. Common types include standard (pre-approved/
low risk), normal, and emergency changes.

Why HaloITSM for change

Built-in change control

Built-in change control

Track, plan and deliver changes at any scale with a dedicated module (workflows, approvals, audit).

Risk-based approvals & CAB

Risk-based approvals & CAB

Route approvals by risk/impact and convene a Change
Advisory Board (CAB) for higher-risk items (best-practice governance).

Live change calendar & blackout windows

Live change calendar & blackout windows

Avoid collisions with maintenance, business events and code freezes; visualize CI/service impact from the CMDB.

DevOps hand-in-hand

DevOps hand-in-hand

Two-way sync with Jira Software and Azure DevOps keeps engineering and IT in lock-step through the change lifecycle.

Microsoft-first collaboration

Microsoft-first collaboration

Microsoft Teams notifications, chatbot and embedded self-service portal keep stakeholders in the loop without context-switching.

Automation at scale

Automation at scale

HaloITSM Service Automation Framework standardizes service definitions so policies/SLAs/approvals apply consistently across changes.

Why HaloITSM for change

Related capabilities

How it flows

Change management how it works

Recent partner notes: some teams map CAB roles to Entra ID (Azure AD) groups to automate reviewer access & approvals—handy for audit/compliance.

Integrations that de-risk change

Microsoft Teams

Microsoft Teams

change notifications, stakeholder chat, and portal embed.
Jira Software

Jira Software

two-way sync: changes/tasks and status flow between tools.
Azure DevOps

Azure DevOps

two-way sync to work items with field updates.

Need more? We also connect PagerDuty (on-call), iPaaS (e.g., ONEiO) for cross-tool workflows. Ask us to tailor your stack.

KPIs we set up

  • Change success rate (no incident/regret)
  • Emergency change ratio (keep low)
  • Lead time to approval and implementation
  • CAB throughput & rework
  • Collisions avoided (calendar conflicts)
These align with ITIL/industry guidance that emphasizes risk control, fewer incidents and less team stress.
HaloITSM with 
SMC Consulting Luxembourg

How SMC delivers (FR/BE/LU)

  • Design & build: change types, risk model, approvals,
    calendar, CAB.
  • Integrate & automate: Microsoft Teams, Jira/Azure DevOps
    two-way, CMDB impact.
  • Enable & govern: CAB playbook, PIR template, dashboards,
    continuous improvement.
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Frequently Asked Questions.

Yes—HaloITSM supports ITIL 4 “change control” practices: risk assessment, authorization, scheduling and review.

Standard, normal and emergency changes with appropriate workflows/approvals.

Yes—route approvals by risk/impact and use CAB for higher-risk changes; some teams map CAB roles to Entra ID groups for controlled access.
Use two-way sync with Jira or Azure DevOps, so implementation tasks and statuses mirror the change record.

Use the change calendar/blackout windows and link changes to CIs/services (impact awareness).

Change management Faq