Freshdesk

Freshdesk Workspace App

One Dashboard. Total Control.

Dashboard

The Freshdesk Workspace App brings together Freshdesk tickets and Freshchat conversations into one unified dashboard. Designed for customer service teams who value speed and efficiency, the app provides a single view of all customer interactions — updated in real time. With its clean, card-based layout and intuitive filtering options, agents can manage every ticket and chat seamlessly without ever switching between tools.

Key Features

Unified Dashboard

Unified Dashboard

View tickets and chats side by side in one powerful workspace.

Unified Dashboard
Card-Based Interface

Card-Based Interface

Quickly scan, sort, and prioritize
conversations with an elegant layout.

Card-Based Interface
Real-Time Updates

Real-Time Updates

Stay in sync with live ticket and chat
updates as they happen.

Real-Time Updates
Advanced Filtering

Advanced Filtering

Sort by agent, team, status, priority,
type, or date for ultimate control.

Advanced Filtering
Customizable Fields

Customizable Fields

Display exactly the information
your team needs most.

Real-Time Updates
Full Conversation Access

Full Conversation Access

View complete message histories
directly within the dashboard.

Full Conversation Access
Effortless Setup

Effortless Setup

Getting started is simple and secure.

After installation, the Freshdesk Workspace App automatically generates a unique webhook URL. The admin just needs to paste it into Freshchat settings to activate real-time synchronization. Once configured, your dashboard instantly begins displaying new tickets, conversations, and updates across both platforms no manual refresh required.

Designed for Teams

Responsive and Intuitive

Responsive and Intuitive

Works beautifully across desktop and mobile.

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Fast and Reliable

Fast and Reliable

Optimized for performance, even with high
ticket volumes.

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Simple Search and Navigation

Simple Search and Navigation

Quickly locate conversations or filter by criteria
that matter most.

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Seamless Collaboration

Seamless Collaboration

Keep every interaction visible, organized,
and actionable.

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Empower Your Support Team

The Freshdesk Workspace App transforms how support teams work by unifying communication channels into one central command center. With everything visible at a glance, your agents can focus less on juggling tools and more on what matters — delivering fast, personalized customer experiences.
Empower Your Support Team
Freshdesk

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