Freshdesk Workspace App
One Dashboard. Total Control.
The Freshdesk Workspace App brings together Freshdesk tickets and Freshchat conversations into one unified dashboard. Designed for customer service teams who value speed and efficiency, the app provides a single view of all customer interactions — updated in real time. With its clean, card-based layout and intuitive filtering options, agents can manage every ticket and chat seamlessly without ever switching between tools.
Key Features
Unified Dashboard
View tickets and chats side by side in one powerful workspace.
Card-Based Interface
Quickly scan, sort, and prioritize
conversations with an elegant layout.
Real-Time Updates
Stay in sync with live ticket and chat
updates as they happen.
Advanced Filtering
Sort by agent, team, status, priority,
type, or date for ultimate control.
Customizable Fields
Display exactly the information
your team needs most.
Full Conversation Access
View complete message histories
directly within the dashboard.
Effortless Setup
Getting started is simple and secure.
After installation, the Freshdesk Workspace App automatically generates a unique webhook URL. The admin just needs to paste it into Freshchat settings to activate real-time synchronization. Once configured, your dashboard instantly begins displaying new tickets, conversations, and updates across both platforms no manual refresh required.
Designed for Teams
Responsive and Intuitive
Works beautifully across desktop and mobile.
Fast and Reliable
Optimized for performance, even with high
ticket volumes.
Simple Search and Navigation
Quickly locate conversations or filter by criteria
that matter most.
Seamless Collaboration
Keep every interaction visible, organized,
and actionable.
Empower Your Support Team
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