HaloITSM vs Freshservice
which ITSM fits your team?

Both are capable ITIL‑aligned ITSM platforms. If you want a Microsoft‑centric stack (Entra ID/Azure AD, Intune, Teams) with flexible workflows, a rich CMDB/ITAM, and hands‑on delivery in France, Belgium and Luxembourg HaloITSM implemented by SMC Consulting is a strong fit. If you prefer transparent, packaged SaaS pricing with an AI virtual agent and a large marketplace out of the box, Freshservice is attractive especially for lean teams that want to start fast.
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How to migrate from Freshservice → HaloITSM

What both platforms do well

  • CMDB & assets: Centralized CIs with relationships; discovery/import options. Freshworks CMDB
  • Workflow automation across tickets/approvals/SLAs.

Where they differ (at a glance)

Category HaloITSM Freshservice
AI & automation Focus on automation-at-scale (Service Automation Framework), collaboration/swarming; AI assistance is evolving. Freddy AI (virtual agent) for conversational assistance (Teams/Slack), with plan-based availability.
Microsoft stack Deep Entra ID (Azure AD) SSO/provisioning; Teams notifications/chatbot/embedded portal; Intune device import. Azure AD SSO & SCIM provisioning; Teams "ServiceBot" virtual agent & ticket collaboration.Freshservice | Microsoft Learn
CMDB/ITAM depth CMDB + Lansweeper & Virima integrations for discovery/mapping. CMDB + discovery via agents/probes and marketplace integrations. Freshservice
DevOps Two-way sync with Jira and Azure DevOps. Marketplace connectors for Jira/Azure DevOps and more.Freshworks
Telephony/remote RingCentral, TeamViewer etc. Large marketplace (incl. Teams apps, automation/iPaaS). Freshworks
Microsoft stack Typically quote-based via partners/Direct (contact us). Public, agent-based pricing (starts at published entry price; day passes for occasional agents).

Note on AI availability: Freshservice documentation shows Freddy AI availability varies by plan; some
pages indicate Enterprise‑only while others list multiple plans—confirm at purchase time.
Freshservice AI Agent Pricing

Deeper comparison

HaloITSM

built around a Service Automation Framework to standardize service definitions across processes and drive end‑to‑end automation; collaboration “swarming” is a key practice.

Freshservice

Freddy AI Agent provides 24/7 conversational help (Teams/Slack), suggested resolutions and self‑service deflection; check plan eligibility.
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See also: HaloITSM overview

HaloITSM

  • Azure AD (Entra) SSO & provisioning.
  • Teams integration: notifications, chatbots, presence, embedded self‑service portal.
  • Intune: import managed devices to enrich assets/CMDB.

Freshservice

HaloITSM

integrates natively with Lansweeper (pulls discovered assets directly into Halo) and Virima for service mapping—useful to populate CMDB fast and keep it fresh.

Freshservice

CMDB supports relationship mapping and offers agent/probe discovery and barcode scanning; marketplace adds more sources.
Freshworks CMDB | Freshservice Guide

HaloITSM

two‑way sync with Jira Software and Azure DevOps for linked issues/work items.

Freshservice

Marketplace connectors and third-party apps cover Jira, Azure DevOps, UiPath, etc.

HaloITSM

is usually quoted based on scope and modules; contact us for a tailored proposal.

Freshservice

publishes plan tiers with a per-agent model and offers day passes for occasional agents.
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Popular integrations

HaloITSM

Freshservice

When to choose which

HaloITSM + SMC

Choose HaloITSM + SMC Consulting if you need

Choose Freshservice if you want

Choose Freshservice

Migration path: Freshservice → HaloITSM

We migrate in four steps: inventory & mapping → data migration (tickets/KB/selected CMDB) → parallel run → cutover & hypercare. We also retarget SSO (Azure AD/Okta), reprovision teams and rebuild key workflows.

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Frequently Asked Questions.

Yes. HaloITSM provides Azure AD (Entra) SSO/provisioning, Microsoft Teams notifications/chatbot/embedded portal, and Intune device import for asset/CMDB.

Yes. Freshservice offers Teams apps (ServiceBot + ticket collaboration) and documented Azure AD SSO & SCIM provisioning. ServiceBot Integration Guide

Both have CMDB; Freshservice highlights agents/probes and mobile scanning; HaloITSM connects to Lansweeper/Virima for discovery & mapping.

Freshservice publishes plan tiers and per‑agent pricing; day passes are available. HaloITSM is typically quoted based on scope and modules contact us for pricing.

Docs are inconsistent: a pricing FAQ indicates Enterprise‑only; a newer overview lists multiple plans. Verify with Freshworks for your edition.

Freshservice faq

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