SMC Consulting partners with ServiceNow, the world’s leading IT Service Management (ITSM) platform. Together, we support organizations in structuring, automating, and governing IT service management processes. Moreover, this partnership reinforces SMC Consulting’s ability to support large organizations and international groups through robust, scalable and performance driven solutions.
ServiceNow: a leading platform for complex and demanding IT environments
ServiceNow has established itself as the benchmark for ITSM platforms thanks to its ability to unify and automate IT processes within a single cloud environment. As a result, organizations can manage requests, incidents, problems, and changes more consistently. In addition, the platform improves visibility across operations and strengthens IT governance.
The solution particularly meets the needs of organizations facing high operational complexity, high quality of service requirements and ongoing digital transformation. Therefore, it is well suited for enterprises that need standardization, traceability, and continuous improvement at scale.
From assessment to continuous improvement: SMC Consulting’s approach
As part of this partnership, SMC Consulting acts as a strategic implementation and support partner. First, we align stakeholders on objectives, scope, and governance. Then, we translate those priorities into a structured ITSM roadmap aligned with operational realities. Finally, we support adoption and continuous improvement so the solution remains effective over time.
We support to:
- Access the relevance of ServiceNow for their IT environment,
- Define a realistic and prioritized ITSM roadmap,
- Implement the platform in phases with clear governance and risk control,
- Integrate ServiceNow with other critical tools in their organization.
The goal is to ensure ITSM projects that aligned with ITIL® v4 best practices, results-oriented and archived measurable outcomes and provide tangible improvements in performance, reliability and user experience in a sustainable way.
Emmanuel Yazbeck, Partner at SMC Consulting, expresses his conviction about this partnership :
This partnership with ServiceNow reinforces SMC Consulting’s global strategy: to offer multi-platform ITSM expertise and guide companies in the choice, implementation and optimization of the most suitable solutions for their challenges.
About ServiceNow
ServiceNow is a world-leading cloud platform for IT Service Management (ITSM) and workflow automation. The platform enables organizations to centralize IT service delivery, automate requests and incidents, and align IT operations with business objectives. By bringing together ITSM, IT Operations Management (ITOM) and other key domains in a unified environment, ServiceNow helps enterprises improve service quality, increase operational efficiency and accelerate their digital transformation.
About SMC Consulting
SMC Consulting supports large organizations and international groups in designing, implementing and optimizing their IT service operations. The company relies on a team of certified engineers, including ITIL v4-certified engineers deliver ITSM implementation professionals and extensive ITSM experience with over 80 implementations completed. This expertise ensures structured, reliable projects focused on delivering value for both business stakeholders and IT teams.
