Auteur : Emmanuel Yazbeck
Voir toutAutomation SolutionsBusiness TelephonyCadenceDocument360EmpowerEngagement clientFreshdeskFreshserviceGestion des actifsGestion des flux de travailGestion des IncidentsGestion des problèmesGestion du ChangementHaloITSMITSMNon catégoriséProject ManagementRingoverSolution de base de connaissances IATransformation digitale
What is a workflow diagram?
In today’s professional world, the efficiency and clarity of internal processes are essential for maintaining high competitiveness and performance. A proven method for visualizing and optimizing these processes is the use of workflow diagrams. But what exactly is a workflow diagram and why is it so important? Chez SMC Consulting, nous sommes spécialisés dans l’optimisation…
What is a ticketing tool?
Discover the power of a ticketing tool and how it can make all the difference in ensuring customer satisfaction and business success. With SMC Consulting as your partner, explore the basics of ticketing tools, their key features, benefits, and how to choose the right one for your business. Discover Freshdesk, a leading Freshworks solution, and its effectiveness in managing customer requests and issues. Learn how ticketing tools are revolutionizing support management, leading to increased operational efficiency, better organization, and ultimately, increased customer satisfaction. Improve your business performance with the right ticketing tool today!
What are the ITIL processes?
In the world of IT service management, ITIL (Information Technology Infrastructure Library) has become an essential reference. This set of detailed practices guides organizations in optimizing their IT services to meet the growing needs of modern businesses. But what exactly is ITIL, and why is it so crucial for IT services? ITIL, or Information Technology…
Optimize Your Customer Engagement with an Online Chatbot
In an increasingly digitalized world, customer expectations are rapidly evolving. They seek instant answers, 24/7 assistance, and personalized interactions. In this context, online chatbots have become essential tools for modern businesses. By automating common customer interactions, chatbots not only improve service efficiency but also increase customer satisfaction by offering continuous availability and immediate responses. Chez…
Customer engagement: Best techniques for customer retention
Dans le paysage commercial actuel, où la concurrence est féroce et les attentes des clients sont en constante évolution, l’engagement client est devenu un facteur clé de succès. Les entreprises qui réussissent à établir des relations solides et durables avec leur clientèle bénéficient non seulement d’une fidélité accrue, mais aussi d’un avantage concurrentiel significatif. In…
What is customer experience?
Commonly known as “Customer Experience” or CX, customer experience encompasses all interactions a consumer may have with a brand, from first contact through after-sales service. In this article, we will define precisely what CX is, understand why it is essential for your business, and explore various ways to improve it. Our goal is to provide…
What is workflow management?
Basic concepts of workflow management Workflow management is a crucial pillar for optimizing processes in modern organizations. Let’s take a closer look at what this involves and why it’s so essential. Workflow definition A workflow is a sequence of organized activities and tasks to execute a specific business process. It represents the path that data…
What is the difference between a PMO and project management?
In today’s work environment, effective project management is essential for any business’s success. However, the terms “PMO” (Project Management Office) and “project management” are often confused. SMC Consulting helps you clarify these two concepts to optimize their use within your organization. What is project management? Project management is a crucial discipline in conducting and delivering…
Customer Service Automation
\n Importance of Customer Service Automation \n\n Customer service automation is a crucial strategy for businesses seeking to optimize their operational efficiency while improving user experience. By integrating advanced technological solutions, companies can respond more quickly and accurately to customer needs, which is essential in a competitive business environment. Automation also helps standardize responses and…
What is Scrum Project Management?
\n Introduction to Scrum \n\n In the dynamic arena of project management, one star shines with particular intensity: Scrum. This agile method, recognized for its flexibility and efficiency, is revolutionizing how teams approach complex projects. But what exactly is Scrum, and why does it generate so much enthusiasm? Let’s dive together into the world of…
